Man, never give up! Pursue it, but remember that sending the wrong board back could have been an honest mistake, and once you become angry and raise your voice they have the right to refuse to deal with you as well. This is true of any company. Nobody is infallible, and just because you wouldn't make that mistake doesn't mean someone else wouldn't either.
Personally, they went way out of their way to make sure I was satisfied. They allowed me to return my Sonnet upgrade past 30 days because Sonnet wasn't responding. On top of that, they gave me a full credit and allowed me to choose an alternate upgrade (XLR8) which worked perfectly. It was $50 more, but it was also my idea.
Just because they offer a more expensive option doesn't mean their trying to bilk you either. Customers often don't want to deal with a company that they've had bad experience with, by offering an alternate product that they can ship right away they offer you the customer some control over the situation. They don't have to offer discounts, but if you're nice enough they might.
Myself, I greatly dislike dealing or talking with any customer who is angry and yelling at me. First off, it's most often not my fault in the first place, and it is extremely difficult to find a happy medium with an angry customer. When a customer yells at me, it says to me that they are an insecure bully and feel they can only accomplish things through force. If I wanted to deal with a Cro-Magnon like that, I'd have signed up for the armed forces and gone to boot camp.
Sure, making demands is a great way to express your desire and your dissatisfaction at the same time. It also puts people off. You catch a lot more flies with honey than with a hammer.
Steaming mad again, I phoned OWC back this time demanding to speak only with Larry. No dice because as soon as I said who was calling him, the phone was put on hold almost forever and then a sudden click -- no connection. I had tried emailing him several times about this and got no response whatsoever.
I simply gave up with OWC and vowed never to deal with them again.
No offense, but I'm sure they could care less whether you quietly decide not to deal with them again. Write them an email, or a paper letter and let them know what has gone wrong in the transaction (no swearing, no anger, be professional). CC it to your state's Attorney General. If you show them professional respect and courtesy, they will likely do the same for you. No company in the world (not even Symantec) wants angry dissatisfied customers, but if you come off as inconsolable they may decide to just write it off and move on.
Hamlin
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