Re: terrible OWC experience [long]

[Glenn Schunemann]

Having been a phone tech support rep I can tell you that yelling and 
screaming does no good. Having lost my temper with my old credit card 
company I can tell you that yelling (this time me doing the yelling) 
does no good either. Generally, calls are recorded in some type of 
problem tracking program. If the person you talk to next sees that you 
got all hot headed last time you called they will treat you differently.

On Thursday, September 25, 2003, at 03:32 PM, Hamlin Krewson wrote:

no swearing, no anger, be professional


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