At 05:31 PM -0400 10/06/2005, Roland Drake wrote:
A friend of mine is using Rogers as her ISP. She is also using a
webhosting service for her web site. We have set up
an email account using her domain name, but we have been unable to
configure it correctly so that it works through
her Entourage email program. It simply will not send or receive emails.
"It simply will not send or receive emails." is not a very good
description of what's happening. Can't tell if you forgot to open
the garage door, put the car in drive instead of reverse, or...
Please supply the actual error messages involved and an apropos chunk
of the mail client's session log.
FWIW...
Tell the mail client to fetch mail from the web hosting service's
POP3 (or IMAP) server directly.
If the web hosting service provides an SMTP server (good ones do),
then tell the mail client to use it to send mail and ENABLE
authorization. If not, then use Rogers' SMTP server and DISABLE
authorization (you're on Rogers' network so you probably don't need
it). Set the "From" address to be her [EMAIL PROTECTED], not her
rogers address.
Main issues involved:
0. Entourage sucks.
1. In order to slow down spammers, many ISPs are blocking the SMTP
port 25 at their boarders. This forces you to use the ISPs SMTP
server, or use the 3rd party server via an alternate port. Rogers'
web site support area will tell you if this is happening, and provide
appropriate settings.
2. Auth or no auth, regular auth or SSL or ... These are settings
that should be available from the involved party's web site support
area.
P.S. In addition, her Powerbook is connected wirelessly to an
Airport Extreme basestation. Could the basestation be an issue?
Probably not, unless you're having a DNS problem because the web
hosting company has foo'd the domain name entries (MX, A, etc). We
can check that if you provide details.
HTH,
- Dan.
(not doing very well at resisting the temptation to make wisecracks
about the use of unreliable Microcrap software when there are at
least a dozen alternative email clients available - Apple Mail,
Eudora, Thunderboid, etc)
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