Thanks so much! I could not imagine that the packages did not get sorted somewhere! I thought the use of centralized hubs was a large part of what makes UPS efficient! I probably spent half an hour on the phone with UPS, and they did tell me lots of stuff, just irrelevant and not answering my question.
Your info also corresponds with what Julie said. However, she did say that Rockford IL is the hub for N and NE areas -- is this no longer true?
Thanks, Melody
CHRIS SCHWEITZER wrote:
Hi Melody,
I work for UPS, here's the rundown on how the system works:
Your Next Day Air will go straight to PDX airport, where it will be loaded into a container with all the other eastbound Next Day Airs and fly directly to Louisville, KY (westbound packages go to Ontario, CA). It gets unloaded, sorted, then reloaded into a new container for the airport nearest the final destination. At that airport, the entire container is put on a truck and moved to the destination hub, where it is unloaded, sorted, and sent out for delivery. So a typical NDA is sorted a total of two or three times before being loaded on the delivery truck. Packages containing live animals are not handled separately from the rest, your best bet is to put it in a flat box as opposed to a cube-shaped box so it doesn't get turned over as much. Heat will have to come from heat packs, and unless the box you use is airtight, ventilation shouldn't be an issue.
I'm sorry you couldn't get a better answer to your question from UPS. Unfortunately, the people you call on the phone via the 1-800 number are not necessarily familiar with all the ins and outs of package routing (I'm not positive they are even UPS employees at all). You would be hard pressed to find someone to talk to who could tell you the exact route a package would take to a specific destination...I'm a delivery driver, and I know neither my supervisor nor manager could without calling someone in Louisville first. You might try calling your Account Executive and seeing if they can find the info for you, but don't expect instant response, LOL.
Hope this info is helpful, I check this list every day so if you have any other questions just ask!
Chris
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