They certianly get an F for effort as far as I am concerned. I ordered 2 pair for my husband on October 10th. One pair was bi- focal, 1 pair single vision. We were leaving on a trip on Nov.3, and this should have been plenty of time to recieve them. Well, they didn't come, so after 3 weeks, I started calling. A lot of the time, there was no answer, and when they did, I would be promised they would be mailed that day or the next. They never were, and eventually they promised to send by priority mail. I was told that the bifocals would be re-ordered, and 1 the single vision pair would be shipped. This was in early December. Finally after after getting nothing, but the runaround, I filed a dispute with my credit card company, on Dec. 10 (2 months after ordering). 5 days later, I got e-mail from Zenni they had shipped, a package. It arrived about the 20th, and because I was gone (out of the country), it has to forwarded to a friend, is coming where I am now (to visit) who can hand deliver it to me. Thus far the forwarded package has not been delivered to them, so as of December 26th, I am still waiting. I don't know if or when I will get it, and whether 1 or 2 pair have been sent. For me, it's still not resolved.
On Dec 11, 9:51 pm, Chuck <[email protected]> wrote: > We all know that Zenni had a problem in October. A whole shipment was > seized/delayed/whatever. And, the delays...oh, the delays. And, the > lack of response from their CS has (rightfully) earned them a black > eye. > > SO, I'm curious if people who've ordered more recently, have gotten > their glasses. In other words, is Zenni past this problem? I'd like > to hear from any of us who have placed orders *since* the problem. > > To start the ball rolling: A friend at my church ordered several > pairs of progressives, just about 3 weeks ago, and got them this > week. As usual, she's thrilled with them, and is telling everybody > she meets about her unbelievably positive online experience... Her > glasses look good, are made well, and the scripts are dead smack > perfect. > > Zenni's delivery time was under 3 weeks for progressives. The time > seems to be back to normal...but one single order is not a large > enough sample on which to base a conclusion. So, I'm asking the > group. > > Is her recent experience the exception, or is it once again, the norm? > > -- Chuck Knight --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
