I'm not sure you're completely getting the online eyeglasses buying thing. Despite the option of return from many of these places, they're just not well set up for returns.
Part of the reason they keep prices so cheap is that they try hard to avoid having their customers return material. Goggles 4u thinks so little of either their products or their postal system, that they want you to donate your frames rather than mail them back. I would suggest you spend more time in your b&m glasses shops trying on frames you like, get the sizes and a picture, and then go online to order your frames. Lots of research - little ordering. In the construction industry they say, "measure twice, cut once" - you should apply that to your online glasses buying philosophy - I think you'll avoid many of these problems you've experienced. J. Evan On Jan 25, 8:32 pm, Laura <[email protected]> wrote: > I ordered 4 pairs of glasses with Eyebuydirect during their BOGO sale > in November. Unfortunately I ordered the wrong size frame for all of > them. The quality of the glasses was great and my prescription was > perfect. However, when I contacted them within 7 days about returning > the glasses for a refund, I had a very difficult time reaching > anyone. I called their toll free number and got a message saying > their voicemail was full. I sent them an email and received no > response. I tried their web chat option and that only worked on the > third try. The person I finally reached sent me a return > authorization that included both orders. I mailed everything back to > the address indicated using UPS and informed them of the tracking > number. A month went by (including Christmas and New Years) and I > didn't hear anything about my refund. During the first week of > January I sent them an email asking about the status of my refund. A > few days went by and I didn't receive a response, so I emailed Ira (of > this great site) and asked him to contact them for me. Only then did > I receive a response. Within 24 hours, they processed the refund for > two pairs of glasses. Then they emailed me and said they only > received 2 pairs of glasses in the return, not 4. I sent them all 4 > pairs of glasses with the return authorization for both orders. I > sent them a long email detailing how horrible this return experience > has been and telling them that I DID return all 4 pairs of glasses. > In the end, they refunded what I paid for all 4 pairs of glasses. I > will never order from them again because of this return experience. > > By contrast, I returned glasses to Zenni and Goggle4U without a > problem. I never had a problem getting in touch with their customer > service! -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
