You've returned 4 pairs to EBD, and at least one to each of Zenni and G4U.
What was wrong with all of these glasses?
That's an awful lot of returns...do you have a difficult prescription?
I don't claim that every pair will be perfect every time, but this
seems like too many...a statistical outlier. Perhaps this community
could help you with whatever the problem is?
-- Chuck Knight
On Mon, Jan 25, 2010 at 2:32 PM, Laura <[email protected]> wrote:
> I ordered 4 pairs of glasses with Eyebuydirect during their BOGO sale
> in November. Unfortunately I ordered the wrong size frame for all of
> them. The quality of the glasses was great and my prescription was
> perfect. However, when I contacted them within 7 days about returning
> the glasses for a refund, I had a very difficult time reaching
> anyone. I called their toll free number and got a message saying
> their voicemail was full. I sent them an email and received no
> response. I tried their web chat option and that only worked on the
> third try. The person I finally reached sent me a return
> authorization that included both orders. I mailed everything back to
> the address indicated using UPS and informed them of the tracking
> number. A month went by (including Christmas and New Years) and I
> didn't hear anything about my refund. During the first week of
> January I sent them an email asking about the status of my refund. A
> few days went by and I didn't receive a response, so I emailed Ira (of
> this great site) and asked him to contact them for me. Only then did
> I receive a response. Within 24 hours, they processed the refund for
> two pairs of glasses. Then they emailed me and said they only
> received 2 pairs of glasses in the return, not 4. I sent them all 4
> pairs of glasses with the return authorization for both orders. I
> sent them a long email detailing how horrible this return experience
> has been and telling them that I DID return all 4 pairs of glasses.
> In the end, they refunded what I paid for all 4 pairs of glasses. I
> will never order from them again because of this return experience.
>
> By contrast, I returned glasses to Zenni and Goggle4U without a
> problem. I never had a problem getting in touch with their customer
> service!
>
> --
> Check us out at the oft-updated http://glassyeyes.blogspot.com!
>
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