I wish people would read these forums more before ordering frames. With these online deals, the manufacturers are making a very small profit margin so although I've had good service every time I've ordered it is imperative to remember: These places are not there to correct your mistakes in frame size, prescription etc. HAVE ALL YOUR MEASUREMENTS AND NUMBERS DOUBLE CHECKED BEFORE PLACING YOUR ORDER!! You'll have a much better experience if you do.
On Fri, Jan 29, 2010 at 11:14 AM, Chuck Knight <[email protected]>wrote: > You've returned 4 pairs to EBD, and at least one to each of Zenni and G4U. > > What was wrong with all of these glasses? > > That's an awful lot of returns...do you have a difficult prescription? > I don't claim that every pair will be perfect every time, but this > seems like too many...a statistical outlier. Perhaps this community > could help you with whatever the problem is? > > -- Chuck Knight > > > > On Mon, Jan 25, 2010 at 2:32 PM, Laura <[email protected]> wrote: > > I ordered 4 pairs of glasses with Eyebuydirect during their BOGO sale > > in November. Unfortunately I ordered the wrong size frame for all of > > them. The quality of the glasses was great and my prescription was > > perfect. However, when I contacted them within 7 days about returning > > the glasses for a refund, I had a very difficult time reaching > > anyone. I called their toll free number and got a message saying > > their voicemail was full. I sent them an email and received no > > response. I tried their web chat option and that only worked on the > > third try. The person I finally reached sent me a return > > authorization that included both orders. I mailed everything back to > > the address indicated using UPS and informed them of the tracking > > number. A month went by (including Christmas and New Years) and I > > didn't hear anything about my refund. During the first week of > > January I sent them an email asking about the status of my refund. A > > few days went by and I didn't receive a response, so I emailed Ira (of > > this great site) and asked him to contact them for me. Only then did > > I receive a response. Within 24 hours, they processed the refund for > > two pairs of glasses. Then they emailed me and said they only > > received 2 pairs of glasses in the return, not 4. I sent them all 4 > > pairs of glasses with the return authorization for both orders. I > > sent them a long email detailing how horrible this return experience > > has been and telling them that I DID return all 4 pairs of glasses. > > In the end, they refunded what I paid for all 4 pairs of glasses. I > > will never order from them again because of this return experience. > > > > By contrast, I returned glasses to Zenni and Goggle4U without a > > problem. I never had a problem getting in touch with their customer > > service! > > > > -- > > Check us out at the oft-updated http://glassyeyes.blogspot.com! > > > > You received this message because you are subscribed to the Google Groups > "GlassyEyes" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > [email protected] > > For more options, visit this group at > http://groups.google.com/group/glassyeyes?hl=en > > -- > Check us out at the oft-updated http://glassyeyes.blogspot.com! > > You received this message because you are subscribed to the Google Groups > "GlassyEyes" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/glassyeyes?hl=en -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
