Well, I just saw your video. First off, let me complement you on your
courage. I've never made a youtube video of any sort...not sure I'd
be comfortable doing it. AND, you did an amazingly thorough job on
your reviews.
Second, let me state how much I like your bubble glasses. Different, and fun.
Glad you finally figured out what size to buy.
-- Chuck Knight
On Fri, Jan 29, 2010 at 12:25 PM, Laura <[email protected]> wrote:
> To all: I thought I'd offer a little more explanation. I ordered
> glasses from Eyebuydirect, Zenni, Goggles4U, and LBWeyewear so that I
> could: 1) get new glasses and 2) evaluate this experience for my
> clients, coworkers, family, and friends. I did not want to recommend
> buying glasses online unless I knew for myself that the quality was
> good and that you could return the glasses without problems. I did
> read the forums as well as this site and another similar site before I
> placed my orders. I even looked at reviews on Youtube. What I didn't
> understand fully when I placed my orders was the importance of the
> width of the frame with my prescription (-8.25). So, the first 2
> pairs of glasses I ordered from Eyebuydirect were too wide. I wish I
> had read Chuck Knight's very helpful post explaining this before I
> placed my orders. In any event, I ordered 2 more pairs of glasses
> from Eyebuydirect when I figured out my correct width. In all, I
> ordered 3 pairs from Zenni, 6 pairs from Goggles4U, 1 pair from LBW
> Eyewear, and 4 pairs from Eyebuydirect.
>
> I posted a review about my experience on Youtube hoping to save others
> from ordering the wrong size glasses and to encourage them to try
> buying glasses online.
> http://www.youtube.com/watch?v=aZoejaBwlVM
>
> I also posted a summary of my experience on this forum and shared it
> with all of my colleagues. I did not mean to give the impression that
> anything was wrong with the quality of the glasses I returned. Two of
> the glasses I returned to Eyebuydirect were too wide for my face. The
> other two I just didn't love. But Eyebuydirect's return policy is
> that you can return glasses for any reason (including that you just
> don't like how they look) for a full refund within 7 days. The point
> of my post was simply that it shouldn't be so difficult to return
> glasses particularly when you have a return policy like that.
>
> I returned one pair of glasses to Zenni because they were too wide.
> And I got replacement pairs for two pairs of glasses from Goggles4U
> that arrived broken. I don't know what the postal service did, but
> the boxes were crushed when they arrived. I simply sent a photo to
> Goggles4U and they let me pick replacement glasses (because the ones I
> ordered initially were sold out). So, I the amount of glasses that I
> ordered probably makes me a statistical outlier. Please know that I
> didn't return any of the glasses because of quality issues. I did
> state that in the message that started this thread.
>
> I agree that knowing the size you need is very important before you
> order. I've done what I can share that knowledge with others.
> However, if a store has a return policy they should honor it.
> Eyebuydirect's return policy was the "best" that I found. Given my
> many problems reaching their customer service I thought it only fair
> to share with other people.
>
> I appreciate that offers of help to find my correct size. However, I
> know my perfect width now and I won't be ordering glasses that are too
> wide in the future. If you choose to message me privately about this
> I simply ask that you do so in a polite manner.
>
> Laura
>
>
> On Jan 29, 11:14 am, Chuck Knight <[email protected]> wrote:
>> You've returned 4 pairs to EBD, and at least one to each of Zenni and G4U.
>>
>> What was wrong with all of these glasses?
>>
>> That's an awful lot of returns...do you have a difficult prescription?
>> I don't claim that every pair will be perfect every time, but this
>> seems like too many...a statistical outlier. Perhaps this community
>> could help you with whatever the problem is?
>>
>> -- Chuck Knight
>>
>> On Mon, Jan 25, 2010 at 2:32 PM, Laura <[email protected]> wrote:
>> > I ordered 4 pairs of glasses with Eyebuydirect during their BOGO sale
>> > in November. Unfortunately I ordered the wrong size frame for all of
>> > them. The quality of the glasses was great and my prescription was
>> > perfect. However, when I contacted them within 7 days about returning
>> > the glasses for a refund, I had a very difficult time reaching
>> > anyone. I called their toll free number and got a message saying
>> > their voicemail was full. I sent them an email and received no
>> > response. I tried their web chat option and that only worked on the
>> > third try. The person I finally reached sent me a return
>> > authorization that included both orders. I mailed everything back to
>> > the address indicated using UPS and informed them of the tracking
>> > number. A month went by (including Christmas and New Years) and I
>> > didn't hear anything about my refund. During the first week of
>> > January I sent them an email asking about the status of my refund. A
>> > few days went by and I didn't receive a response, so I emailed Ira (of
>> > this great site) and asked him to contact them for me. Only then did
>> > I receive a response. Within 24 hours, they processed the refund for
>> > two pairs of glasses. Then they emailed me and said they only
>> > received 2 pairs of glasses in the return, not 4. I sent them all 4
>> > pairs of glasses with the return authorization for both orders. I
>> > sent them a long email detailing how horrible this return experience
>> > has been and telling them that I DID return all 4 pairs of glasses.
>> > In the end, they refunded what I paid for all 4 pairs of glasses. I
>> > will never order from them again because of this return experience.
>>
>> > By contrast, I returned glasses to Zenni and Goggle4U without a
>> > problem. I never had a problem getting in touch with their customer
>> > service!
>>
>> > --
>> > Check us out at the oft-updatedhttp://glassyeyes.blogspot.com!
>>
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>
> --
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>
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