To all: I thought I'd offer a little more explanation. I ordered glasses from Eyebuydirect, Zenni, Goggles4U, and LBWeyewear so that I could: 1) get new glasses and 2) evaluate this experience for my clients, coworkers, family, and friends. I did not want to recommend buying glasses online unless I knew for myself that the quality was good and that you could return the glasses without problems. I did read the forums as well as this site and another similar site before I placed my orders. I even looked at reviews on Youtube. What I didn't understand fully when I placed my orders was the importance of the width of the frame with my prescription (-8.25). So, the first 2 pairs of glasses I ordered from Eyebuydirect were too wide. I wish I had read Chuck Knight's very helpful post explaining this before I placed my orders. In any event, I ordered 2 more pairs of glasses from Eyebuydirect when I figured out my correct width. In all, I ordered 3 pairs from Zenni, 6 pairs from Goggles4U, 1 pair from LBW Eyewear, and 4 pairs from Eyebuydirect.
I posted a review about my experience on Youtube hoping to save others from ordering the wrong size glasses and to encourage them to try buying glasses online. http://www.youtube.com/watch?v=aZoejaBwlVM I also posted a summary of my experience on this forum and shared it with all of my colleagues. I did not mean to give the impression that anything was wrong with the quality of the glasses I returned. Two of the glasses I returned to Eyebuydirect were too wide for my face. The other two I just didn't love. But Eyebuydirect's return policy is that you can return glasses for any reason (including that you just don't like how they look) for a full refund within 7 days. The point of my post was simply that it shouldn't be so difficult to return glasses particularly when you have a return policy like that. I returned one pair of glasses to Zenni because they were too wide. And I got replacement pairs for two pairs of glasses from Goggles4U that arrived broken. I don't know what the postal service did, but the boxes were crushed when they arrived. I simply sent a photo to Goggles4U and they let me pick replacement glasses (because the ones I ordered initially were sold out). So, I the amount of glasses that I ordered probably makes me a statistical outlier. Please know that I didn't return any of the glasses because of quality issues. I did state that in the message that started this thread. I agree that knowing the size you need is very important before you order. I've done what I can share that knowledge with others. However, if a store has a return policy they should honor it. Eyebuydirect's return policy was the "best" that I found. Given my many problems reaching their customer service I thought it only fair to share with other people. I appreciate that offers of help to find my correct size. However, I know my perfect width now and I won't be ordering glasses that are too wide in the future. If you choose to message me privately about this I simply ask that you do so in a polite manner. Laura On Jan 29, 11:14 am, Chuck Knight <[email protected]> wrote: > You've returned 4 pairs to EBD, and at least one to each of Zenni and G4U. > > What was wrong with all of these glasses? > > That's an awful lot of returns...do you have a difficult prescription? > I don't claim that every pair will be perfect every time, but this > seems like too many...a statistical outlier. Perhaps this community > could help you with whatever the problem is? > > -- Chuck Knight > > On Mon, Jan 25, 2010 at 2:32 PM, Laura <[email protected]> wrote: > > I ordered 4 pairs of glasses with Eyebuydirect during their BOGO sale > > in November. Unfortunately I ordered the wrong size frame for all of > > them. The quality of the glasses was great and my prescription was > > perfect. However, when I contacted them within 7 days about returning > > the glasses for a refund, I had a very difficult time reaching > > anyone. I called their toll free number and got a message saying > > their voicemail was full. I sent them an email and received no > > response. I tried their web chat option and that only worked on the > > third try. The person I finally reached sent me a return > > authorization that included both orders. I mailed everything back to > > the address indicated using UPS and informed them of the tracking > > number. A month went by (including Christmas and New Years) and I > > didn't hear anything about my refund. During the first week of > > January I sent them an email asking about the status of my refund. A > > few days went by and I didn't receive a response, so I emailed Ira (of > > this great site) and asked him to contact them for me. Only then did > > I receive a response. Within 24 hours, they processed the refund for > > two pairs of glasses. Then they emailed me and said they only > > received 2 pairs of glasses in the return, not 4. I sent them all 4 > > pairs of glasses with the return authorization for both orders. I > > sent them a long email detailing how horrible this return experience > > has been and telling them that I DID return all 4 pairs of glasses. > > In the end, they refunded what I paid for all 4 pairs of glasses. I > > will never order from them again because of this return experience. > > > By contrast, I returned glasses to Zenni and Goggle4U without a > > problem. I never had a problem getting in touch with their customer > > service! > > > -- > > Check us out at the oft-updatedhttp://glassyeyes.blogspot.com! > > > You received this message because you are subscribed to the Google Groups > > "GlassyEyes" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > > [email protected] > > For more options, visit this group > > athttp://groups.google.com/group/glassyeyes?hl=en -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
