Well, I have filed a BBB complaint about LBW. Complaint Description:
Ordered from LBW February 21, 2010 for a cost of $141.41 by means of PayPal, Invoice ID: XXXXXXXXX I never received any kind of order confirmations from them, nor tracking numbers. After waiting a month I contacted them and they said the glasses had broken before they had been shipped to me. Two weeks later they came. However, they seem to have been handled roughly as the plastic case was broken. The glasses though seemed fine and I was happy with the Rx. Two months later I took them off to wipe them and the lens just crumbled in my hand where the nose piece was screwed into the lens. I sent them back for replacement (thankfully with a return receipt given their lack of acknowledgments). They received them on June 11th. Again, a month goes by. Then two e-mail inquiries days apart did not get a response. Called them... they did not sound overly concerned or apologetic, and it was clear my replacements were not on the radar. They arrived, however, the Rx was not correct. I wrote them requesting a refund and returned the glasses which they received on July 24th. Again, no communication from LBW. I emailed them from their web site on August 24th, inquiring about my refund, but as of August 28th I still have received neither response, nor refund from LBW. Your Desired Resolution: Refund of $141.41 (though I also think they should pay for my return shipping). -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
