Regarding LBW - I just ordered two pairs and both are a bust - one pair due to me not noticing in the picture that they have a completely bizarre and uncomfortable nose piece design, and the second pair came twisted and I had to return them. It's been a few weeks and I still haven't heard anything or received the replacement pair, and recent comments don't have me feeling too hopeful the situation will work out very well. Which is sad because I think LBW has just about the best selection of plastic frames online.
In communicating with them about the return the emails were sent by some guy named Wylie. I thought it was a bit strange that it was just some guy and the messages didn't include any company details or even a signature at the bottom of the message. I emailed at the end of last week asking for an update on the status of my return, so hopefully I'll hear something from them soon. On Aug 28, 6:56 am, JERM <[email protected]> wrote: > Well, I have filed a BBB complaint aboutLBW. > > Complaint Description: > > Ordered fromLBWFebruary 21, 2010 for a cost of $141.41 by means of > PayPal, Invoice ID: XXXXXXXXX I never received any kind of order > confirmations from them, nor tracking numbers. After waiting a month I > contacted them and they said the glasses had broken before they had > been shipped to me. Two weeks later they came. However, they seem to > have been handled roughly as the plastic case was broken. The glasses > though seemed fine and I was happy with the Rx. Two months later I > took them off to wipe them and the lens just crumbled in my hand where > the nose piece was screwed into the lens. I sent them back for > replacement (thankfully with a return receipt given their lack of > acknowledgments). They received them on June 11th. Again, a month goes > by. Then two e-mail inquiries days apart did not get a response. > Called them... they did not sound overly concerned or apologetic, and > it was clear my replacements were not on the radar. They arrived, > however, the Rx was not correct. I wrote them requesting a refund and > returned the glasses which they received on July 24th. Again, no > communication fromLBW. I emailed them from their web site on August > 24th, inquiring about my refund, but as of August 28th I still have > received neither response, nor refund fromLBW. > > Your Desired Resolution: > Refund of $141.41 (though I also think they should pay for my return > shipping). -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
