I can't wear anything with temples shorter than 140mm so I am very careful about the frames I pick online.
This month I ordered a pair of glasses from Goggles4u. The frame dimensions sounded perfect, 50-16-145, but when my glasses arrived Goggles4u had sent me frames that were significantly different from what was advertised. These are the frames I ordered: http://www.goggles4u.com/detail.asp?Pid=54093 Note the temple tips have "JESI" on them. Total Width 135 mm Eye Height 28 mm Eye Width 50 mm Nose/Bridge 16 mm Temple 145 mm And this is what they sent me: http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg The frames look similar but the dimensions are way off. They are clearly marked 50-18-135 and they have "Dream World" on the temple tips. I contacted CS right away and sent them pictures of the glasses as they requested so they could see for themselves that they had sent me the wrong frames and they responded with: "As these are hand-made products there could be a little bit difference in measurements. However if you can use the pair as backup then we would like to offer you a good discount towards your next order according to your last order. If this is not acceptable we will simply replace the glasses." Replace them with what? It sounds to me like they are saying the 50-16-145 frames I ordered don't even exist. In my very first message I explained I can't wear anything with temples shorter than 140mm and that I just wanted a full refund if they couldn't send me the frames that were advertised. A 10mm discrepancy on the temple length is outrageous, not just a "little bit" of a difference. And besides the *frames* weren't hand-made, they came off a factory assembly line and they measure exactly what they are stamped with, 50-18-135, which is not what I ordered or what they advertised. I keep telling them I just want a full refund and they just keep trying to get me to change my mind and order more glasses from them. This is so annoying. I don't intend to deal with company ever again. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
