I had a similar runaround experience with them recently. I ordered two pairs of glasses, one of which I loved but which had a chip in one lens. I sent them a photo of it, and they offered me a "free replacement." I asked if they wanted me to send the originals back to them to be re-lensed, and they said "no need, you can charity those glasses." I said "okay, is there anything else you need me to do?" At that point they told me I would have to place a new order and they would give me a coupon code over their live-chat system (I don't know why they can't just email me a coupon code, but whatever). They hadn't told me this originally when they offered the "free replacement." The problem was, the frames I had ordered were sold out on the site. After a few back-and-forth emails about this, they sent me a list of "similar" frames as suggestions. But I don't want "similar" glasses, I want the ones I already bought, just with non-chipped lenses. Apparently if I sent them back to be re-lensed, I would have to pay shipping AND $10 in labor charges. WTF? I can get a free new pair with some other frame, but if they put new lenses in the original frame they'd have to charge me for labor? Isn't it the same amount of labor either way? I don't get it.
They were really cheap, as I got them with the $0 frame deal and $10 off lenses, so it's not really worth it for me to keep haggling over a refund. But I wish I could actually wear the glasses I bought! Re- lensing seems to be pretty expensive. Does anyone know a reliable and not too expensive re-lensing service? Sophie On Dec 13, 1:44 am, desmodusi <[email protected]> wrote: > They finally stopped pushing me to take a discount or a replacement now > they expect me to pay out of pocket to return the glasses! What a joke. > It's not my fault they put false information on their website. I never > would have ordered these glasses in the first place had I known the temples > were only 135mm. Also I keep telling them I expect a full refund since this > whole thing if their fault but they have never specified how much of a > refund they plan to give me. This is ridiculous. > > > > > > > > On Mon, Dec 12, 2011 at 6:40 PM, Desmodus <[email protected]> wrote: > > I can't wear anything with temples shorter than 140mm so I am very > > careful about the frames I pick online. > > > This month I ordered a pair of glasses from Goggles4u. The frame > > dimensions sounded perfect, 50-16-145, but when my glasses arrived > > Goggles4u had sent me frames that were significantly different from > > what was advertised. > > > These are the frames I ordered: > >http://www.goggles4u.com/detail.asp?Pid=54093 > > Note the temple tips have "JESI" on them. > > Total Width 135 mm > > Eye Height 28 mm > > Eye Width 50 mm > > Nose/Bridge 16 mm > > Temple 145 mm > > > And this is what they sent me: > >http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > >http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > >http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > > The frames look similar but the dimensions are way off. They are > > clearly marked 50-18-135 and they have "Dream World" on the temple > > tips. I contacted CS right away and sent them pictures of the glasses > > as they requested so they could see for themselves that they had sent > > me the wrong frames and they responded with: > > > "As these are hand-made products there could be a little bit > > difference in measurements. However if you can use the pair as backup > > then we would like to offer you a good discount towards your next > > order according to your last order. If this is not acceptable we will > > simply replace the glasses." > > > Replace them with what? It sounds to me like they are saying the > > 50-16-145 frames I ordered don't even exist. In my very first message > > I explained I can't wear anything with temples shorter than 140mm and > > that I just wanted a full refund if they couldn't send me the frames > > that were advertised. A 10mm discrepancy on the temple length is > > outrageous, not just a "little bit" of a difference. And besides the > > *frames* weren't hand-made, they came off a factory assembly line and > > they measure exactly what they are stamped with, 50-18-135, which is > > not what I ordered or what they advertised. > > > I keep telling them I just want a full refund and they just keep > > trying to get me to change my mind and order more glasses from them. > > This is so annoying. I don't intend to deal with company ever again. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
