I'm in a similar bind - my particular bugbear is frame width, which cuts off at least 2/3rds of the frames an average site might label as "wide" or "large".
Anyhow, of the 3 frames I had made in my most recent order, one of them (a rimless set with high-index lenses - these frames and lenses cost twice as much as the other two pairs, combined) arrived damaged. Well, "arrived damaged" is a bit of a misnomer; the holes (for the screws to go through) were never properly lined up prior to being drilled; so on one side, the outside screw is jammed into the post (which goes through the lens) at an angle and the screw head bites into the plastic rather than going straight in and fitting flush. On the other side, the wire frame is clearly bent, there's a hole, but the outside post doesn't even go through the it, and there's no screw at all. As soon as the inside screws loosen a tiny bit, the glasses are just going to drop out of the frame, which is not cool. Since the frame I ordered isn't available any more, I've been offered a free pair of my choice, and they've bent a little by allowing me to take a slightly more expensive frame than before, etc. Which I'd appreciate, but I can't find a frame that I want in the size that I want, and I'm very reluctant to eat the difference if I do. (Also - one of the other two pairs was ordered with glass lenses, not plastic, and they're amazingly good. I doubt I'd go high-index again if I could get good quality glass.) What they haven't bent on, after 3 requests, is a refund. I don't see any more listings with glass lenses offered, and I don't see many sufficiently wide or large glasses, and the ones that I do see I'm not especially keen on. I understand the business rationale for replace rather than refund, but still - for a company that uses word of mouth marketing so extensively, they shouldn't need 3 prompts to make good. Marco On Monday, December 12, 2011 9:40:18 PM UTC-5, Desmodus wrote: > > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. > > On Monday, December 12, 2011 9:40:18 PM UTC-5, Desmodus wrote: > > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. > > On Monday, December 12, 2011 9:40:18 PM UTC-5, Desmodus wrote: > > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. > > On Monday, December 12, 2011 9:40:18 PM UTC-5, Desmodus wrote: > > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. > > On Monday, December 12, 2011 9:40:18 PM UTC-5, Desmodus wrote: > > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. > > -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
