They finally stopped pushing me to take a discount or a replacement now they expect me to pay out of pocket to return the glasses! What a joke. It's not my fault they put false information on their website. I never would have ordered these glasses in the first place had I known the temples were only 135mm. Also I keep telling them I expect a full refund since this whole thing if their fault but they have never specified how much of a refund they plan to give me. This is ridiculous.
On Mon, Dec 12, 2011 at 6:40 PM, Desmodus <[email protected]> wrote: > I can't wear anything with temples shorter than 140mm so I am very > careful about the frames I pick online. > > This month I ordered a pair of glasses from Goggles4u. The frame > dimensions sounded perfect, 50-16-145, but when my glasses arrived > Goggles4u had sent me frames that were significantly different from > what was advertised. > > These are the frames I ordered: > http://www.goggles4u.com/detail.asp?Pid=54093 > Note the temple tips have "JESI" on them. > Total Width 135 mm > Eye Height 28 mm > Eye Width 50 mm > Nose/Bridge 16 mm > Temple 145 mm > > And this is what they sent me: > http://img.photobucket.com/albums/v739/DesmodusI666/1.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/2.jpg > http://img.photobucket.com/albums/v739/DesmodusI666/3.jpg > > The frames look similar but the dimensions are way off. They are > clearly marked 50-18-135 and they have "Dream World" on the temple > tips. I contacted CS right away and sent them pictures of the glasses > as they requested so they could see for themselves that they had sent > me the wrong frames and they responded with: > > "As these are hand-made products there could be a little bit > difference in measurements. However if you can use the pair as backup > then we would like to offer you a good discount towards your next > order according to your last order. If this is not acceptable we will > simply replace the glasses." > > Replace them with what? It sounds to me like they are saying the > 50-16-145 frames I ordered don't even exist. In my very first message > I explained I can't wear anything with temples shorter than 140mm and > that I just wanted a full refund if they couldn't send me the frames > that were advertised. A 10mm discrepancy on the temple length is > outrageous, not just a "little bit" of a difference. And besides the > *frames* weren't hand-made, they came off a factory assembly line and > they measure exactly what they are stamped with, 50-18-135, which is > not what I ordered or what they advertised. > > I keep telling them I just want a full refund and they just keep > trying to get me to change my mind and order more glasses from them. > This is so annoying. I don't intend to deal with company ever again. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
