unresolved = all tickets with status another than resolved or closed

2012/12/17 wolvverine <wolvverine...@gmail.com>

> For:
> Type : Ticket
>
> For example for making notifications to managers or for informing users
> about how many tickets has now helpdesk. It is required for some government
> offices.
>
>
> 2012/12/17 wolvverine <wolvverine...@gmail.com>
>
>> ##ticket.unresolved.number##
>> ##lang.ticket.unresolved.number##
>>
>>
>>
>
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