unresolved = all tickets with status another than resolved or closed
2012/12/17 wolvverine <wolvverine...@gmail.com> > For: > Type : Ticket > > For example for making notifications to managers or for informing users > about how many tickets has now helpdesk. It is required for some government > offices. > > > 2012/12/17 wolvverine <wolvverine...@gmail.com> > >> ##ticket.unresolved.number## >> ##lang.ticket.unresolved.number## >> >> >> >
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