I must add information in first notification about new ticket: "What is the
position of the ticket in a queue" -
number of all open and unresolved tickets in this moment.
Example: For the entity of the ticket



2012/12/18 Julien Dombre <m...@indepnet.net>

> Le 18/12/2012 13:31, wolvverine a écrit :
>
>  No, it is not solution. In the new notification of ticket, I must add
>> field: "Which is the ticket in a queue".
>>
>>
> Sorry I do not understand your request and aim.
>
> Regards
>
> Julien
>
>
>
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