>You're seeing this too? I was beginning to wonder if it was
>just my house (just built recently, could have been any number
>of problems). I'm over by 114 & 101...this seems to happen
>to me once a week, although it could have been more recently.
I love my cable modem when it works, but the periods
of intermittently crappy throughput seem to be coming more
and more frequently; I suspect everybody's seeing them.
Everybody, that is, except the Customer Disservice people,
who (in my experience) all too often know nothing about any
troubles; "No sir, you're the only one who's complained..."
I'm in the Lowell area. On a few occasions throughput
has gotten so bad that I've decided to put up with the
intense frustration that (usually) results when I call
them. The last time, when I finally got through (after
a relatively short 30-minute wait on Hold listening to
elevator music) and was allowed to speak to the human who
was supposed to help me with my Internet Service problems,
I was stunned to learn that he was (A) in Jacksonville FL
and (B) not provided with any IP connectivity; the only
thing the computer on his desk could talk to was their
Customer Disservice database... I was speechless. (!)
For the record: I have occasionally been put in contact
with some superbly talented, knowledgeable technical
staffers, so I know they exist. But it's as if they're
discouraged from talking to customers for some reason,
or even to their own Customer Disservice people.
*WTCTTW == Whatever They're Calling Themselves This Week
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