Hey Tommy, one more idea.  You might get on IRC and see if you can
catch nickjohnson or ikai_google on there.


Robert







On Thu, Jan 6, 2011 at 18:47, Tommy <[email protected]> wrote:
> Thanks for the link.  I just submitted a production issue.
>
> Yes, we're also talking to Google App support.  But they don't seem to be
> very knowledgeable about this issue.  First they said they could access our
> site through our domain, which isn't true.  Later they said they had
> problems accessing the app through the domain and said the CNAME record
> should point directly to appspot.com rather than ghs.google.com.  After
> pointing out their documentation that showed we were correctly mapping to
> ghs.google.com, they started saying that the problem might be with our
> hosting service.  Although with the CNAME record, any requests should go
> directly to Google, right?
>
> I read in another forum post from a year ago that people had similar
> problems.  In one case it looked like a Google tech person did something on
> their end to fix up an app that couldn't be reached.  I'm thinking that has
> to be the case here since our app worked with our domain for months and
> suddenly quit this morning.  Everything that I can control is still setup
> correctly.  I just hope someone with Google can eventually help us with
> this.  Unless I'm missing something.
>
> Thanks to everyone who has helped us so far.
>
>
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