This problem has been fixed.  Even though it looked like we had a CNAME 
record, somehow it got messed up.  It was actually inconsistent in that it 
sometimes worked and sometimes didn't.  I guess some servers had a valid 
record and some had a bad one or none at all.  Eventually the record 
disappeared completely.

So our hosting service refreshed the CNAME record.  Once it had time to 
propagate, it seemed to start working consistently again.

Thank you to everyone who helped us with this yesterday.

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