Hi, Thanks for letting me know.
Please let me know as soon as possible if you encounter any further issues and we'll investigate. On Jul 3, 7:05 pm, Jeff <[EMAIL PROTECTED]> wrote: > Stuart - > > Good news. Sync now working. I just kept messing w/ the settings and > something clicked. I think the trick was to add the WAP gateway to the > settings SyncJe Client as well at in the BB device. Anyway we are off > and running. > > Thanks for you help. > Jeff Ruday > > On Jul 3, 12:49 pm, Jeff <[EMAIL PROTECTED]> wrote: > > > Stuart - > > I also looked for: > > > "Also, you may or may not need to do this depending on your SSL needs; > > go into Options -> Security -> TLS, set the TLS Default to "handheld" > > instead of Proxy. Try SyncJe without this first, then if it's not > > working give this setting a go." > > > There does not appear to be a Security setting under Options on my > > device. > > > Thank you, > > Jeff > > > On Jul 3, 12:44 pm, Jeff <[EMAIL PROTECTED]> wrote: > > > > Stuart - > > > > OK. Just followed your last set of instructions and here is the > > > result. Note that I c/p error message directly from the screen of my > > > BB8700g device: > > > > Starting sync 7/3/2007 12:36:50 > > > Could not sync: 4 SyncML operations failed. SyncHdr failed: Not found. > > > The requested datastore was not found. Alert failed: Not found. The > > > requested datastore was not found. Alert failed: Server failure. A > > > severe error occurred in the server while processing the request. > > > Alert failed: Server failure. A severe error occurred in the server > > > while processing the request. > > > Summary Client <- Server > > > Summary Client -> Server > > > > What next? Thank you. > > > > Jeff Ruday > > > > On Jul 3, 12:31 pm, Jeff <[EMAIL PROTECTED]> wrote: > > > > > I will try this and let you know. > > > > Thanks, > > > > Jeff Ruday > > > > > On Jul 3, 4:53 am, Stuart - GooSync Support > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Hi, > > > > > > My response has already been sent via mail but I'll repost it here for > > > > > the rest of the group: > > > > > > Your records don't indicate any recent syncs from your device. > > > > > > I've done some searching around for that error message you've received > > > > > and found the following information on a Blackberry forum for another > > > > > user of the Nexthaus client with the same issue: > > > > > > "You'll want to put in the APN for your provider's WAP gateway (for > > > > > instance "wap.voicestream.com" if T-Mobile USA). This is under Options > > > > > -> Advanced -> TCP; if you're not on T-Mobile, there's a post around > > > > > the forums here that lists the right thing to put in for each > > > > > provider. > > > > > > Also, you may or may not need to do this depending on your SSL needs; > > > > > go into Options -> Security -> TLS, set the TLS Default to "handheld" > > > > > instead of Proxy. Try SyncJe without this first, then if it's not > > > > > working give this setting a go." > > > > > > This was found > > > > > athttp://www.blackberryforums.com/general-blackberry-discussion/63349-n... > > > > > . > > > > > > Please check this in your SyncJe client and let me know whether it > > > > > fixes the problem. > > > > > > On Jul 2, 9:29 pm, Jeff <[EMAIL PROTECTED]> wrote: > > > > > > > I "Replied to Author" earlier to your post. Guess I should just > > > > > > "reply." Here is the error message when tried to sync again: > > > > > > > "Starting sync 7/2/2007 16:21:15 > > > > > > Error: 506 Transport layer failed while sending message to server: > > > > > > could not open tunnel - failed Could not sync IO: could not open > > > > > > tunnel - failed Summary Client <- Server Summary Client -> Server" > > > > > > > In the interim since sending my first post I did poke around in the > > > > > > Advanced Options area of my bb8700g device. I did not knowingly > > > > > > change > > > > > > any settings, but this is a new error since my first post. Yesterday > > > > > > when I first attempted to sync I received positive confirmation of > > > > > > data download, no errors, but do date displayed on my device > > > > > > calendar. > > > > > > Now I get error and still no data displayed. > > > > > > > I think I must have an incorrect setting somewhere, but have no idea > > > > > > how/where. Hope you can help. > > > > > > > Thank you, > > > > > > Jeff Ruday > > > > > > > On Jul 2, 6:28 am, Stuart - GooSync Support > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > Hi, > > > > > > > > No there is no waiting period. Once the sync is complete your > > > > > > > calendar > > > > > > > data should be updated. > > > > > > > > I have activated detailed logging for your account. Please try > > > > > > > syncing > > > > > > > again (you may want to create a couple of test entries in the > > > > > > > device > > > > > > > and in Google) and let me know once done so I can check the > > > > > > > updated > > > > > > > log files. > > > > > > > > On Jul 1, 9:48 pm, Jeff <[EMAIL PROTECTED]> wrote: > > > > > > > > > I have completed all steps to configure my device and set up my > > > > > > > > GooSync account. I have downloaded and installed the SyncJe > > > > > > > > software > > > > > > > > on my device. Received positive confirmation on all steps. I > > > > > > > > activated > > > > > > > > the sync option with the SyncJe software and my device display > > > > > > > > reads: > > > > > > > > > received 245 bytes. Session complete. > > > > > > > > > No date is showing on the native calendar of my bb device. Is > > > > > > > > there a > > > > > > > > waiting period? > > > > > > > > > GooSync user ID: jruday > > > > > > > > Phone: BB8700g (recently purchased) > > > > > > > > > Thank you, > > > > > > > > > Jeff Ruday --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
