Hi Irvin, I hear your frustration.
I don't have an easy answer to the problem but I just wanted to let you know that many of us Mozillians, paid staff and nonpaid staff alike, have a lot of faith in our whole community. I know the work the community is doing is great! On many teams that I am a part of at Mozilla, work is welcomed by anyone who would like to contribute. That said, I think communication and trust building are real challenges for Mozilla as we grow and add new products. We'll need to all continue to work together - and it won't always be easy! - to make sure our team building and communication channels make us better. I know there are many efforts in place to make sure that we can clearly communicated who's a trusted member of our community (Mozillians, Mozilla Reps, etc) and ways we are working to bring people together (more open work weeks, Mozilla Summit, etc). So please continue the great work and we'll all figure this out together! Stormy On Thu, Apr 4, 2013 at 1:37 PM, Irvin Chen <[email protected]> wrote: > We'd feel this problem a lot at marketing side at Taipei newly office. > > The marketing team of TW office begin with a marketing Lead, marketing > manager and web designer at winter 2011, > beside make a website, they also opened a blog translate news from > http://blog.mozilla.org, which community had done for more than 5 years, > but they not letting community to help on office's blog for any bit. > In fact, they done it badly, the translated article are usually contain > mistake and not fluency compare to community-owned blog. > > I just feel that they just don't believe anything non-employee had done, > we had maintain highly quality news blog (mostly the same resource as > company's), > a product website, a lot of subtitled videos, made a numbers of posters > before, > and they use really small thing we made on the "official event", and > nothing on "official site". > > I can understand why this "official" insist came from, > for those newly hired employees formally worked at other company, > "volunteer" just mean un-trust for them, > even they'd hired a formal community liaison, > the manager still don't trust him on 'community can help' idea. > > But this should not be at Mozilla, and it just don't work for as to > suggesting that "we can help", for many many times through out the whole > one and half year, > we just gave up, and make better quality things after they publish bad one. > > For ex., there is an "Mozillia 2012" poster made by employee, and it done > badly not only on translating but also on layout. > We re-make one in 2 days, and here is the comparison: > MoCo-TW version: > > https://www.dropbox.com/s/vem1uxjipuipmbk/Mozilla-in-2012%20%E5%85%AC%E5%8F%B8%E7%89%88.jpg > Community version: > https://www.dropbox.com/s/jww8g8h7rtaqxqe/Mozilla-in-2012.png > http://images.plurk.com/3TOFjy1QuOFweeWvsJ87ic.jpg > The company's blog with the poster: > > http://blog.mozilla.com.tw/posts/1706/mozilla-2012-%E5%85%A8%E9%AB%94%E5%8B%95%E5%93%A1%E4%BB%A4 > > It just one example, and we'd face many, like "release channel poster", > translate of "Mozilla 15 anny. fact"... > > After we share with them, they still resistant to use better one on there > published blog[1], only because it's NOT OFFICIAL MADE BY EMPLOYEE. > > In fact, as we observed, when they really need help, they'd rather to call > for help with employee of Beijing office than community volunteer who is > good at the things they need. > > And to solve the badly translating issues, guess what, they finally hired a > employee specific to do that this month. I just wonder Why bother spend > salary on things community can help (and community had done for years), > because they had budget? > > I think as we open more offices and hire more non-premozillian employees, > the problem will getting worse. > I don't see any chance for us to change this situation, if we had someone > in Mozilla Corporation who have faith and insist on "Official production", > and even seated as regional marketing lead, in such situation, volunteer's > 'non-official' opinion means Nothing. > > Always sadly and disappointment on the things happened at that office, > which usually against what we believed on Mozilla for years before it > opened. > > Irvin > Taiwan community liaison > > > On Fri, Apr 5, 2013 at 1:39 AM, Rubén Martín > <[email protected]>wrote: > > > Hi, > > > > I would like to open a discussion here about something that I've been > > observing more and more at Mozilla, starting probably 2 years ago or so. > > > > When some team or employee (it's not everyone but a big number) needs > > help, first tries to hire or pay someone and then, if he can't or needs > > extra help, pings the volunteers. This lead to a lot of situations where > > the volunteers are not needed or they are like a extra or free resource, > > last bullet good to have. > > > > Historically this was completely the opposite, you have a project or an > > idea, you work with all mozillians (current employees and volunteers) > > and if you can't make it this way, you look for extra paid help. > > > > Why and when this switch happened? > > > > I would start the discussion saying that I think this a huge problem > > right now, if new employees are instructed or used to paid help first, > > we will kill the community. It's not nice to feel like free people only > > needed if we can't get anything better paying... > > > > Regards. > > > > -- > > Rubén Martín [Nukeador] > > Mozilla Reps Mentor > > http://www.mozilla-hispano.org > > http://twitter.com/mozilla_hispano > > http://facebook.com/mozillahispano > > > > > > > > _______________________________________________ > > governance mailing list > > [email protected] > > https://lists.mozilla.org/listinfo/governance > > > > > > > -- > @ irvinfly: community liaison > moztw.org Mozilla Taiwan community > _______________________________________________ > governance mailing list > [email protected] > https://lists.mozilla.org/listinfo/governance > _______________________________________________ governance mailing list [email protected] https://lists.mozilla.org/listinfo/governance
