On Friday 09 February 2007 20:57, Andrew N. Shrosbree wrote: > Regardless of how derelict you believe Medtech to be in their commitment > to their customers, surely we cannot condone such a ruthless and public > attack on a business? A business is not a person, but is composed of > people who are possibly doing their best. The glacial response from many > software vendors is a known irritant, but I propose that a more > appropriate solution is to write a letter to the company concerned > explaining why you have voted with your feet: by choosing another product.
I have so far abstained from commenting. I am not aware of a single faultless complex software package, regardless of the company behind it. So I cannot understand why Medtech is singled out right now. But neither am I aware of any other industry that can deliver faulty products without being directly liable or accountable for the consequences, an industry that holds the customers in such contempt that they expect them to pay for bugfixes and hold them for ransom if they don't. Hands up who hasn't reported a serious bug to a software vendor and it hasn't been fixed within a year? Probably every single one of us, at least those who bothered reporting in the first place. I think it is high time to attack software companies in general that are actually owned by *shareholders* - I think Fee is right that those companies deceive their shareholders by not disclosing such faults and not putting effort behind proper testing and bugfixing, and deceiving by wrongful advertising. It would not be fair if a single one of them would be singled out - all of them should cop it if they are guilty, and as far as I know nearly all of them are. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
