Like you, Aaron, here on the weekend, such dedication and we all!
appreciate it.
Curtis Delzer.
HS
At 11:52 AM 9/20/2008, Aaron Smith wrote:
That's great, but it's also afternoon on a Saturday right now. While
you may get a response from a GW support tech over a weekend, you
won't get one from the ordering department. So you will still need
to contact them on Monday, or wait for them to reply to your email.
Aaron
[EMAIL PROTECTED] wrote:
Hi Aaron. Actually, I did go in and send an email to
[EMAIL PROTECTED], just a few minutes ago. Thanks.
----- Original Message ----- From: "Aaron Smith" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Saturday, September 20, 2008 11:44 AM
Subject: Re: sma and upgrade problem
You should suggest that when you contact them on Monday. If you
need to email us about ordering questions, use [EMAIL PROTECTED]
If you have sales and marketing related questions, email
[EMAIL PROTECTED] All other inquiries should be directed to
[EMAIL PROTECTED]
Aaron
[EMAIL PROTECTED] wrote:
aaron, have a suggestion Perhaps Gw Micro should start sending
out a confirmation order to people when they places their
orders. Even when it's done by phone. She read my email address
back to me. Send a confirmation email then people know there is
no problem. Also, is there a way to send an email tothe order
department or does that come to [EMAIL PROTECTED] Thanks for any
help. - Original Message
From: "Aaron Smith" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Friday, September 19, 2008 8:40 PM
Subject: Re: sma and upgrade problem
I don't see any information in our database regarding an SMA
purchase, so you will need to talk this over with our ordering
department on Monday. Normally purchases are charged, the order
gets posted, and your product details are updated. It's possible
that your card was charged in a batch processing at the end of
the day, and the order simply has yet to be entered due to the
overwhelming number of other orders that are in the queue ahead
of you. I'm sure this problem can be resolved quickly once you contact us.
In the future, I would recommend notifying us before 5pm on a
Friday if you need a resolution before the weekend begins.
Aaron
[EMAIL PROTECTED] wrote:
Hi. This is more for gw micro. I went in on window-eyes. It
took me to the website. It tells me that I do not appear to
own an SMA. and my cost will be $175. I called on Tuesday of
this week and ordered the SMA. I just checked with my credit
card company. A charge of $299.00 was made on Tuesday, September 16th. So,
"Help!" Thanks. If you reply to this message it will be
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--
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pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
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--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
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and can be searched through and sorted using the search
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If you wish to unsubscribe from this list, send a message to
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--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search
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your message is related to GW Micro, then please consider sending
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All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
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