I don't see any information in our database regarding an SMA purchase,
so you will need to talk this over with our ordering department on
Monday. Normally purchases are charged, the order gets posted, and your
product details are updated. It's possible that your card was charged in
a batch processing at the end of the day, and the order simply has yet
to be entered due to the overwhelming number of other orders that are in
the queue ahead of you. I'm sure this problem can be resolved quickly
once you contact us.
In the future, I would recommend notifying us before 5pm on a Friday if
you need a resolution before the weekend begins.
Aaron
[EMAIL PROTECTED] wrote:
Hi. This is more for gw micro. I went in on window-eyes. It took me
to the website. It tells me that I do not appear to own an SMA. and my
cost will be $175. I called on Tuesday of this week and ordered the
SMA. I just checked with my credit card company. A charge of $299.00
was made on Tuesday, September 16th. So, "Help!" Thanks.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body
of the message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body
of the message.
