I'll add on the few occasions I've contacted support Aaran has been very helpful and gone that extra mile in some cases. It is unfortunate indeed if anyone on tech support is brusque or not very forthcoming.
Don't know if this is the right place to mention my longstanding wants for a future release of Window-Eyes but here is what I want. 1. Much better exceptions dictionary to include beginnings and endings of words, punctuation, etc. The Dolphine products have always been outstanding here. 2. A CAPS lock as modifier key as a standard choice, though I know there's a script on SC for something like this. 3. Say that again? What I mean is, you've missed a message or something that pops up on the screen and want to hear it again. The old Speak Out synth that GW used to make did something like this whereby you could scroll back through the speech output for the last few dozen words or so. Of course we all want Java suppport so that Open Office becomes an alternative for us. I for one am not going to pay for the latest upgrade to MS Office, but a good compatible alternative I could use would be good to have around. Reaching beyond the next release, I'm wondering if any way will emerge of dealing with graphical representations of text on-screen. I have to use a small local website where the cantanckerous owner refuses to change his Publisher created website which is, of course, useless to screen readers. Wonder if, via a script or other modification W-E could communicate with OCR software to resolve this sort of issue on the fly. All for now. Ray. Alan R. Downing wrote: Well, my experience in calling GW tech support has been positive in all respects. No problems and no complaints about it. Alan ----- Original Message ----- From: Bob Hicks To: GW - info Sent: Wednesday, December 10, 2008 9:33 AM Subject: version 7.01 Hi everyone. I have been reading a long discussion of directions for future versions of WE and tech support , etc. I am more than willing to spend the money to talk to the experts. Last time I called, I was told "we can not duplicate your problem"... After several weeks of frustration, I un-installed Window Eyes and installed the chief competitor and it has worked perfectly. Same computer, same person doing the installation, so go figure. I received no suggestions nor encouragement from Mike to help me install WE on a new HP notebook with Windows Vista Home Premium. I see that Jim and others seem to be able to implement nearly all of the features, but for those of us who are not programmers and have no desire to be programmers, it can get very frustrating. I am an appliance operator and my appliance is not working as advertised. I won't waste the money calling tech support again. thanks Sincerely yours, Bob Hicks, The Seeing Hand Association, Inc. <[EMAIL PROTECTED]> 304-232-4810 If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [EMAIL PROTECTED] and include leave gw-info in the body of the message.
