Bob, I'm sorry that you didn't have a good experience when calling
our support. We obviously don't want this to happen and certainly
will work with you to address any further WE problems that you have
or any problems that you are still having that you haven't gotten resolved.
At 11:33 AM 12/10/2008, you wrote:
Hi everyone. I have been reading a long discussion of directions
for future versions of WE and tech support , etc. I am more than
willing to spend the money to talk to the experts. Last time I
called, I was told "we can not duplicate your problem"... After
several weeks of frustration, I un-installed Window Eyes and
installed the chief competitor and it has worked perfectly. Same
computer, same person doing the installation, so go figure.
I received no suggestions nor encouragement from Mike to help me
install WE on a new HP notebook with Windows Vista Home Premium. I
see that Jim and others seem to be able to implement nearly all of
the features, but for those of us who are not programmers and have
no desire to be programmers, it can get very frustrating. I am an
appliance operator and my appliance is not working as advertised. I
won't waste the money calling tech support again. thanks
Sincerely yours,
Bob Hicks,
The Seeing Hand Association, Inc.
<<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>
304-232-4810
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Michael D. Lawler
Voice 260-489-3671
Fax 260-489-2608
Internet mailto:[EMAIL PROTECTED]
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GW Micro, Inc.,
Development Liaison and Technical Support Supervisor
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