Curtis, I'd very much like to have this feature; if for no other reason than institutional purchasers are going to claim that this feature makes the competition so much easier to support, that they are justified in forcing the choice of screen reader on to their clients.
but I fail to see how it's going to help new users adjust to various keyboard layouts? thanks. Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission [email protected] (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) > -----Original Message----- > From: Curtis Delzer [mailto:[email protected]] > Sent: Friday, July 31, 2009 1:41 PM > To: erik burggraaf; Mike Pietruk > Cc: nick danger; Heidi; window eyes > Subject: Re: Window-eyes good or bad? > > Huge great points! ! > How about Window-Eyes working on a similar support scheme that jfw > has with their "tandem" feature? Not only can it help in scripts > debugging, but help newcomers to Window-Eyes handle different > keyboard interfaces e.g. laptop, standard computer, etc. particularly > since the laptop interface seems confusing to some. > > Curtis Delzer > > > At 09:10 PM 7/25/2009, Erik burggraaf wrote: > >WHAT IF YOU CONSISTANTLY RUN INTO A PROBLEM ON MACHINE AFTER MACHINE > >THAT REQUIRES A SUPPORT CALL, AND THE OWNERS OF THE MACHINES EXPECT > >THE END RESELLER TO MAKE THE SUPPORT CALL FOR THEM AND GET > THE PROBLEM > >RESOLVED? THE SUPPORT PERSON CAN RESOLVE THIS VERY WELL > KNOWN PROBLEM > >ABOUT 95% OF THE TIME AND THE OTHER 5% IT'S INSOLUABLE. > SUPPOSE THERE > >IS A ONE SIZE FITS ALL SOLUTION, IE GET RID OF THE REDUNDANT > >TECHNOLOGY THAT IS CAUSING THE PROBLEM IN THE FIRST PLACE, BUT THE > >PRODUCER REFUSES TO DO THIS IN THE FACE OF TREMENDOUS LOSSES TO > >RESELLERS AND LARGE SUPPORT COST TO THE COMPANY ITSELF? > > > >IS THE SUPPORT GOOD THEN BECAUSE THE SERVICE IS ALMOST INVARIABLY > >FRIENDLY AND BECAUSE %95 OF THE TIME THE PROBLEM CAN BE RESOLVED WITH > >THE HELP OF THE COMPANY SUPPORT REP? OR WOULD THE SUPPORT BE BETTER > >IF THE COMPANY WOULD SIMPLY LET GO OF THE REDUNDANT TECHNOLOGY? THAT > >IS THE SITUATION SURROUNDING THE FREEDOM SCIENTIFIC ILM LICENCING > >SCHEME AND DONGLE AUTHORIZATION SYSTEM. > > > >IT'S RATHER A GUTTING SITUATION FOR THE SUPPORT GUY MEDIATING BETWEEN > >THE END USER AND THE PRODUCER. WE TAKE THE BRUNT OF THE > CLIENT'S RATH > >AND WASTE THE RESELLER'S TIME AND MONEY, AND THEN WE HAVE TO TURN > >AROUND AND BE AS NICE AS POSSIBLE TO THE COMPANY SUPPORT REP, BECAUSE > >WELL DANG IT, IT'S NOT THEIR FAULT AFTER ALL. > > > >BEST, > > > >erik burggraaf > >A+ sertified technician and user support consultant. > >Phone: 888-255-5194 > >Email: [email protected] > > > >On 25-Jul-09, at 5:24 PM, Mike Pietruk wrote: > > > >>Tony makes a good point here. One's reaction to support, be it > >>positive, > >>negative, or neutral, will be based on one's experiences, the luck > >>of the > >>draw on who happens to field the calls, and whether they were > >>successful > >>in solving a situation. > >>If the solution is a straightforward simple one, and the problem > >>relative > >>familiar to the support person, the support will be viewed as > >>excellent in > >>the eye of the beholder. > >>If, on the other hand, a particular incident is a stump to > the support > >>person due to its uniqueness of a situation, and that support person > >>cannot solve it, then the customer view may not be so rosy. > >> > >>The new trend in support is directly accessing the pc remotely and > >>allowing tech support to get a hands-on view of the problem and work > >>on > >>it. If either screen vendor takes this approach, this may be the > >>wave of > >>the future and will tell us who knows their stuff in fixing things > >>rather > >>than the current system of a user describing a problem as > he seees it, > >>then the tech trying to make sense of it, giving instructions to a > >>user > >>who hopefully may be able to follow and implement them. > >> > >>We had a Dell Tech recently work on our laptop and it was wonderful > >>seeing > >>how much they could do in a short period of time frustrating neither > >>us > >>nor them. > >> > >>Dealing with tech support is difficult for all parties. > >> > >> > >> > >> > >> > >>Prayer is not so much about getting what we want, but discovering > >>what God wants for us. > >> > >>Bryant Wright > >>Right From the Heart: Spreading Christ through radio, tv, > and the web > >>http://www.rightfromtheheart.org/ > >> > >>If you reply to this message it will be delivered to the original > >>sender only. If your reply would benefit others on the list and > >>your message is related to GW Micro, then please consider sending > >>your message to [email protected] so the entire list will receive > >>it. > >> > >>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, > >>and can be searched through and sorted using the search > >>form at the bottom of the page. > >> > >>If you wish to unsubscribe from this list, send a message to > >>[email protected] and include leave gw-info in the body > >>of the message. > > > >If you reply to this message it will be delivered to the original > >sender only. If your reply would benefit others on the list and > >your message is related to GW Micro, then please consider sending > >your message to [email protected] so the entire list will > receive it. > > > >All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, > >and can be searched through and sorted using the search > >form at the bottom of the page. > >If you wish to unsubscribe from this list, send a message to > >[email protected] and include leave gw-info in the body > of the message. > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will > receive it. > > All GW-Info messages are archived at > http://www.gwmicro.com/gwinfo, and can be searched through > and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. 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