Juan,
No one is being defensive; reading emotion in an email is a road to
madness. I was just sharing information about why you may have not
received any response yet.
Aaron
On 10/27/2009 4:26 PM, Juan Gonzalez wrote:
Sorry I forgot about the weekend and people do not work on the weekend.
Now, about your sales department being in a meeting, we as consumers do
not know this kind of information. I did not mean to get anyone mad, I
was just asking around to see if I should wait for a longer time or try
to send it again. My apologies. I really did not expect such a defensive
response, I thought people in GW-Micro were more understanding? guess
not. again sorry if I offended anyone
--------------------------------------------------
From: "Aaron Smith" <[email protected]>
Sent: Tuesday, October 27, 2009 2:24 PM
To: "Juan Gonzalez" <[email protected]>
Cc: "GW-Micro" <[email protected]>
Subject: Re: GW-Micro
Juan,
Remember, your five days includes two days of weekend. In addition,
our entire sales department was in a day-long, face to face meeting
with HIMS yesterday. So it really hasn't been that long. And, truth be
told, sales is not a quick to reply as support; they're often on the
road. Generally speaking, sales questions, while very important,
aren't usually critical in nature like those to support. If you feel
enough time has passed, and you still haven't received a reply, then
you should call us; it's always possible for to be marked as junk or
not be delivered properly.
Aaron
On 10/27/2009 12:54 PM, Juan Gonzalez wrote:
Hi every one! one question. Have any of you used GW-Micro's website to
send an e-mail to there sales department? The reason I am asking this is
because I send them an e-mail with a few questions and it has been five
days and they have not responded. do they usually take this long?
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
and can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the
message.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
can be searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body of the message.
--
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-info in the body
of the message.
