Every time that I have sent an email to GW I have gotten a prompt reply. That is all I can report on the subject.
Alan R. Downing Phoenix, AZ -----Original Message----- From: Aaron Smith [mailto:[email protected]] Sent: Tuesday, October 27, 2009 2:06 PM To: Juan Gonzalez Cc: GW-Micro Subject: Re: GW-Micro Juan, No one is being defensive; reading emotion in an email is a road to madness. I was just sharing information about why you may have not received any response yet. Aaron On 10/27/2009 4:26 PM, Juan Gonzalez wrote: > > Sorry I forgot about the weekend and people do not work on the weekend. > Now, about your sales department being in a meeting, we as consumers do > not know this kind of information. I did not mean to get anyone mad, I > was just asking around to see if I should wait for a longer time or try > to send it again. My apologies. I really did not expect such a defensive > response, I thought people in GW-Micro were more understanding? guess > not. again sorry if I offended anyone > > -------------------------------------------------- > From: "Aaron Smith" <[email protected]> > Sent: Tuesday, October 27, 2009 2:24 PM > To: "Juan Gonzalez" <[email protected]> > Cc: "GW-Micro" <[email protected]> > Subject: Re: GW-Micro > >> Juan, >> >> Remember, your five days includes two days of weekend. In addition, >> our entire sales department was in a day-long, face to face meeting >> with HIMS yesterday. So it really hasn't been that long. And, truth be >> told, sales is not a quick to reply as support; they're often on the >> road. Generally speaking, sales questions, while very important, >> aren't usually critical in nature like those to support. If you feel >> enough time has passed, and you still haven't received a reply, then >> you should call us; it's always possible for to be marked as junk or >> not be delivered properly. >> >> Aaron >> >> On 10/27/2009 12:54 PM, Juan Gonzalez wrote: >>> Hi every one! one question. Have any of you used GW-Micro's website to >>> send an e-mail to there sales department? The reason I am asking this is >>> because I send them an e-mail with a few questions and it has been five >>> days and they have not responded. do they usually take this long? >>> >>> >>> If you reply to this message it will be delivered to the original >>> sender only. If your reply would benefit others on the list and >>> your message is related to GW Micro, then please consider sending >>> your message to [email protected] so the entire list will receive it. >>> >>> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>> and can be searched through and sorted using the search >>> form at the bottom of the page. >>> >>> If you wish to unsubscribe from this list, send a message to >>> [email protected] and include leave gw-info in the body >>> of the message. >> >> -- >> To insure that you receive proper support, please include all past >> correspondence (where applicable), and any relevant information >> pertinent to your situation when submitting a problem report to the GW >> Micro Technical Support Team. >> >> Aaron Smith >> GW Micro >> Phone: 260/489-3671 >> Fax: 260/489-2608 >> WWW: http://www.gwmicro.com >> FTP: ftp://ftp.gwmicro.com >> Technical Support & Web Development >> >> If you reply to this message it will be delivered to the original >> sender only. If your reply would benefit others on the list and >> your message is related to GW Micro, then please consider sending >> your message to [email protected] so the entire list will receive it. >> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >> and can be searched through and sorted using the search >> form at the bottom of the page. >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-info in the body of the >> message. >> >> > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and > can be searched through and sorted using the search > form at the bottom of the page. > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body of the message. > -- To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the GW Micro Technical Support Team. Aaron Smith GW Micro Phone: 260/489-3671 Fax: 260/489-2608 WWW: http://www.gwmicro.com FTP: ftp://ftp.gwmicro.com Technical Support & Web Development If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
