A nice sentiment, but not really good business as far as getting a return on the investment on the part of GW.
My circumstances are similar to yours - having made my first Window-eyes Purchase in 1989. I remember the event particularly clearly, as I was visited the NFB convention from New Zealand and Dan delivered my purchase to me at the GW booth. There are already good things happening for loyal users: I do like the software maintenance approach, and I also appreciate that Window-Eyes prices have remained relatively stable over the nearly 21 years of my ownership of Window-eyes. It is attractively priced relative to its main competitor, and the requirement/choice to purchase upgrades is made relatively easy as new releases are relatively few, are easy to install, and when a purchase is required, the spend is well worth it. What I would like to see, as an alternative suggestion, is a rewards club, where discounts are available to all club members - perhaps we pay a fee for product discounts, priority shipping etc. Administering such a scheme has its problems, and GW needs to stay focused on developing good assistive software that people will wish to continue to by. As an international customer - I would prefer better international support, because loyalty is worth something. Valuing long time user loyalty is important, so great for starting the new discussion thread. Vaughan. -----Original Message----- From: Andrea Sherry [mailto:[email protected]] Sent: Monday, 9 January 2012 12:56 p.m. To: [email protected] Subject: WE Upgrades Sometime later this month I will have been a GW software user for 15 years. Suspect that there are not many users longer than that. I have been a loyal user of GW products and have purchased all original software and upgrades from my own resources. I believe that for long-term users of the product we sould be offered upgrades free of charge as I believe that I have probably spent several times the cost of the original software over the years. What do other long-term users think? Cheers Andrea -- WORK FOR A CAUSE AND NOT APPLAUSE! If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. Please consider the environment before printing this email and its attachments. Avoid printing, or print double-sided if you can. ------------------------------- This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry. ------------------------------- If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
