Obviously, you have not tried to avail yourself of the pod casts, press
announcements and information that is available to everyone who cares to
keep up with access technology in regard to the merger of AI Squared and
GW Micro. From the information I have read, both companies are going to
benefit to have improved products and neither is going to have their
customers suffer by ignoring quality customer service and reactivity to
difficulties using their products. Having worked with GW Micro's tech
support and on a limited basis, worked with AI Squared, overall I have
had nothing but positive experiences. However, I cannot say the same
about another company that I have to deal with because I use its low
vision and blindness products together. Both GW Micro and AI Squared
seem to have the same philosophy about quality and attitude toward their
customers.
There is something wrong when people who are totally blind and must
depend on speech, have this idea that companies who sell accessibility
technology think that "low vision" customers are regarded as more
important than those customers who have no usable vision. This attitude
needs to go out as much as using stone knives to cut food. It is as
detrimental as the philosophy that if a person has lighter skin that
that person has the right to have more opportunities for equality. If
people can "see" something, that fact does not make them "better" than
someone else who cannot "see or the other way around. People, all
people, need accessibility to products and GW Micro and AI Squared
promote this equality.
Marcie Brink-Chaney CVRT
On 10/14/2014 10:48 AM, gosselin_louis wrote:
Vaughan, I thought you'd like to know that People is spelled p e o p l e.
Louis Gosselin
-----Original Message-----
From: Vaughan DoddVaughan [mailto:[email protected]]
Sent: Tuesday, October 14, 2014 3:27 AM
To: [email protected]
Subject: The Silence is deafening
Greetings.
Payig customers deserve some dialogue from AI Squared regarding the current
and future status of Window-eyes.
Serious allegations have been made: most notably that the industry is
claiming that GW Micro is bankrupt.
As a creditor, due to the fact that I have a SMA, I am entitled to request
that I am refunded through a court process. How this works across
international boundaries, and when in fact the amount is very small, is
beyond my comprehension.
Here is what I think.
GW did not go bankrupt. But: it needed capital injections to contyinue the
develoment of Window-eyes against seeming unsurmountable odds.
AI Squared will treat Window-eyes has a side line to Zoomtext, and perhaps
it would wish that these people who rely on synthetic speech and braille
would just go away.
Not for the first time I wonder where Mr Wu is - why has he not communicated
with Window-eyes owners? Why does it seem that senior employees are not
wishing to respond to the growing speculation that Window-eyes is no longer
a truly serious contender in the screen reader
market? Is their muzzling at the very top levels of AI Squared? Why
is it - that if there is no longer to be a Window-eyes, we weren't told so
that we are left to feed on our own speculation?
Just so that we try and keep the discussion on a professional and civilised
basis: Ppople are entitled to move out of their business ventures. Peopple
are entitled to say "I don't want to do this anymore"
but the customer relationship is with a new company, whose communications
with us is appalling.
One of the things which AI Squared inherited is GW Micro's customer good
will. On the evidence to date - that has been trashed: it clearly was not
part of the buy-out price?
The old GW Micro had a proud reputation for first class customer support.
This list reflected customer passion for Window-eyes. Services like ACB
Radio used to enable GW representatives to explain developments with
Window-eyes.
If users like me are generating damage on this list - imagine what is
happening on social networking? And if the damage is widespread - what
steps are being taken to put out the fire?
Vaughan.
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If you reply to this message it will be delivered to the original sender only.
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--
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If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
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