Company == Support Its non-sense how many users you have. Look at Mircrosoft or anyone else. Small, medium, big... makes no sense for the costumer. If i make a product, i have to support it. If the "EULA" doesnt contain anything about support expiration, i call the support all time i need it.
If i have to pay for support, why not? I have no problems to give some dollars to a company for helping me ;) But i hate if anyone saying "uuhh, support cost so much :x". If you hasnt the resource to support your own project, leave it ;) And yeah, i know a lot of companys which supports their products for over 10 years, without any question. Thats what we call "quality management <http://www.dict.cc/englisch-deutsch/quality+management.html>" in germany. Not the price is relevant for me, its the ethic behind a product. How i ship a product, how i support and how i take care about my customers ;) I pay hundreds of euros per year for support of my IDE licenses and stuff around my IDE, server managment etc. And i will still pay the next 3 centurys for it if the support is good! Best regards, Stefan Popp Evaldas Žilinskas schrieb: > Oh… Show me other company that still supports 10 year old games like > Half-Life, by providing community integration, Russian walk prevention and > exploit fixing updates? Maybe EA :-)? These things cost money and they are > not responsible because of some of dumb players, trying to use found game > exploits as a cheat or as a way to hack something. They do their best and I’m > sure about that. More customers you have, more exploits and bugs will be > found. And… making a dialogue with everyone – it’s impossible. I own a > company with only a few thousand customers and even then it’s hard to > maintain everyone. How many customers VALVe has? > > players, > server admins, > source engine owners, > third party mod developers, > cybercafé owners, > content resellers, > steam store sellers… > > Hey Alfred, I’ve found a bug, answer me! Believe me – NOT so easy! > > > Evaldas, > GameConnect, Lithuania > www.gameconnect.lt > > > ----- Original Message ----- > From: "Stefan Popp" <[email protected]> > To: "Half-Life dedicated Linux server mailing list" > <[email protected]> > Sent: Tuesday, August 18, 2009 10:37 PM > Subject: Re: [hlds_linux] Valve Source Engine Console Message Format String > Vulnerability > > > >> Wheres the point? >> >> Its their product, and they have to support the product. If i code any >> application and i wait 4 weeks (or more :P) until i fix anything for my >> customers, i can go directly to die. >> I never said valve didnt support their products, but the point is, how >> they do that. And the royal way of support is fast fixing of bugs, and >> if providing sdk's, updating the materials around. And currently i think >> Valve makes bad support. Maybe, they kicked some programmers or >> somethin? But as customer i didnt care about their resources, i only >> care about theire reaction times if i got problems ;) or? >> >> Saint K. schrieb: >> >>> Imo VALVe is still the only one who cares and interacts so much with >>> their community. Yes they have their flaws, and they can be ugly at >>> times, but hey, what other dev mails you straight away when you report a >>> bug to resolve it? So far this only happends to me with VALVe. From other >>> devs u should thank god on your knees to ever get any response at all. >>> >>> The games are worth their money, and the suport on their games is >>> insanely long. >>> >>> VALVe still has and will continue to have my support. >>> >>> Saint K. >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of Stefan >>> Popp >>> Sent: dinsdag 18 augustus 2009 20:51 >>> To: Half-Life dedicated Linux server mailing list >>> Subject: Re: [hlds_linux] Valve Source Engine Console Message Format >>> String Vulnerability >>> >>> The wish is currently present ;) >>> >>> Due a lot of stuff valve didnt managed the right way ;) >>> 1. bad code and many ways to crash servers from client side >>> 2. changing engine stuff without telling plugin developer about changes >>> or any new sdk's >>> 3. no statements about this and a lot of other points ;) >>> >>> there are a lot of reasons why i wish to get my money back, but i still >>> hope that valve goes back to their roots and care about theire community >>> ;) >>> >>> Best regards, >>> Stefan Popp >>> >>> Adam Nowacki schrieb: >>> >>> >>>> You'd wish you never bought any Valve games the day this happens. >>>> >>>> Stefan Popp wrote: >>>> >>>> >>>> >>>>> Sorry, but this must be corrected ;) >>>>> >>>>> -"Valve should start coding c++ with steams ;)" >>>>> +"Valve should start coding c++ with streams ;)" >>>>> >>>>> Best regards, >>>>> Stefan Popp >>>>> >>>>> Stefan Popp schrieb: >>>>> >>>>> >>>>> >>>>>> Well, >>>>>> >>>>>> Valve should start coding c++ with steams ;) >>>>>> Who works with printfs today? >>>>>> >>>>>> I hope Valve will fix the whole source to prevent overflows. >>>>>> C++ is you friend, not old C stuff... >>>>>> >>>>>> Best regards, >>>>>> Stefan Popp >>>>>> >>>>>> >>>>>> Claudio Beretta schrieb: >>>>>> >>>>>> >>>>>> >>>>>> >>>>>>> Thanks, anyone knows if a workaround is available? >>>>>>> >>>>>>> BTW: aren't "security researchers" supposed to contact the developers >>>>>>> before >>>>>>> releasing 0-day exploits?This is the 2nd 0-day exploy from aluigi in >>>>>>> a few >>>>>>> weeks -.- >>>>>>> >>>>>>> >>>>>>> On Tue, Aug 18, 2009 at 6:44 PM, Morgan Humes <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>>> A friend forwarded me this info regarding a vulnerability. I am >>>>>>>> unable to >>>>>>>> test this at the moment, but it does look like it is possible. >>>>>>>> Thought I >>>>>>>> would get this out to the community before others start using this >>>>>>>> to cause >>>>>>>> havoc. >>>>>>>> >>>>>>>> http://www.vupen.com/english/advisories/2009/2296 >>>>>>>> http://aluigi.altervista.org/adv/sourcefs-adv.txt >>>>>>>> >>>>>>>> Morgan Humes >>>>>>>> _______________________________________________ >>>>>>>> To unsubscribe, edit your list preferences, or view the list >>>>>>>> archives, >>>>>>>> please visit: >>>>>>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> _______________________________________________ >>>>>>> To unsubscribe, edit your list preferences, or view the list >>>>>>> archives, please visit: >>>>>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> _______________________________________________ >>>>>> To unsubscribe, edit your list preferences, or view the list archives, >>>>>> please visit: >>>>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>>>>> >>>>>> >>>>>> >>>>>> >>>>> _______________________________________________ >>>>> To unsubscribe, edit your list preferences, or view the list archives, >>>>> please visit: >>>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>>>> >>>>> >>>>> >>>>> >>>>> >>>> _______________________________________________ >>>> To unsubscribe, edit your list preferences, or view the list archives, >>>> please visit: >>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>>> >>>> >>>> >>> _______________________________________________ >>> To unsubscribe, edit your list preferences, or view the list archives, >>> please visit: >>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>> >>> No virus found in this incoming message. >>> Checked by AVG - www.avg.com >>> Version: 8.5.409 / Virus Database: 270.13.58/2309 - Release Date: >>> 08/18/09 06:03:00 >>> >>> _______________________________________________ >>> To unsubscribe, edit your list preferences, or view the list archives, >>> please visit: >>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>> >>> >> _______________________________________________ >> To unsubscribe, edit your list preferences, or view the list archives, >> please visit: >> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >> > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list archives, please > visit: > http://list.valvesoftware.com/mailman/listinfo/hlds_linux > _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux
