Hi Doug,
So glad to hear another uses who has upgraded his Mac to 10.4.10. I
have a question I've been sitting on for more than a year. Maybe
you'll know the answer or maybe another user will.
I'm using a DJ90R. I'm making my own color profile with that PrintFIX
software. I'm almost "there". I've noticed, from HP, the idea of "up
grading your firmware". I'm a believer of "if it ain't broke, don't
fix it". So I've never updated my firmware, just to be safe. Is this
a mistake? Should I be updating the firmware from HP? And do they
work with OS 10.4.10?
Bill
On Sep 25, 2007, at 6:57 PM, Doug Campbell wrote:
John,
Thank you for posting the instructions to correct a corrupted DJ 130
System Maintenance file. I had just recently upgraded to Mac OSX
10.4.10 and did not yet realize that I had a problem. Your message
ran up the red flag, and indeed I had the problem. The instructions
from HP that you posted fixed the problem rather straightforwardly.
Thank you, thank you.
Doug Campbell
On Sep 25, 2007, at 4:32 AM, John Sibley wrote:
> After 3 days ferreting around various forums I had
> this from HP, and.... guess what... It WORKS!!!
> Try it yourself if the System maintenance utility wont
> work on your Mac.
> I run OSX 10.4. (tiger)
> Cant guarantee it will work under Leopard though - I
> would be interested if someone succeeds when it come
> out soon!
> Anyway, here it is.
>
> Hello John,
>
> Thank you for contacting Hewlett-Packard's Commercial
> Solutions Center.
>
> We understand from your e-mail that the Designjet
> System Maintenance will not run for the HP Designjet
> 130. A message comes up indicating that the software
> cannot find the printer.
>
> It is possible that the installation of the Designjet
> System Maintenance has been corrupted, preventing a
> successful launch of the application. We will provide
> the steps to remove and re-install the software for
> the Designjet System Maintenance.
>
> To ensure that all previously installed elements of
> the HP Designjet System Maintenance are uninstalled
> successfully, please use the following steps:
>
> 1. Drag any icons created by previous installs of the
> HP Designjet System Maintenance to the Trash.
> 2. Double-click the hard drive icon (by default
> labeled Macintosh HD) located on the Macintosh
> desktop.
> 3. Double-click Library.
> 4. Double-click Printers.
> 5. Double-click hp.
> 6. Drag the Designjet System Maintenance folder to
> the Trash.
> 7. Drag the Utilities folder contained in hp to the
> Trash.
> 8. After checking the Trash for any files you may not
> want to delete, empty the Trash.
> 9. Restart the Macintosh
>
> a. Click the Apple at the top-left corner of the
> screen.
> b. Click Restart.
> c. Click the Restart button in the window that
> appears.
>
> We will now repair the disk permissions. To repair
> the disk permissions on the Macintosh, please use the
> following steps:
>
> 1. Double-click the hard drive icon (by default
> labeled Macintosh HD).
> 2. Double-click Applications.
> 3. Double-click Utilities.
> 4. Double-click Disk Utility.
> 5. Select your hard drive volume on the left side of
> the Disk Utility. (by default labeled Macintosh HD).
> 6. Click Repair Disk Permissions.
> 7. Allow the utility to run until the message
> Permissions Repair complete appears.
> 8. Select Disk Utility in the top menu bar, and
> select Quit Disk Utility.
>
> Before proceeding, it will be necessary to download
> the latest version of the Utility from our Web site.
> The latest version of the HP Designjet System
> Maintenance is available from the following URL:
>
> HP designjet 30 130 series system maintenance for Mac
> OSX and driver users
>
> https://h41186.www4.hp.com/country/us/en/firmware_fileinfo.html?
> fw_local_id=1849&new_product=130&pageseq=343690
>
> NOTE: It may be necessary to copy and paste the above
> URL into the web address bar of an Internet browser.
>
> When you reach the above URL, click Download Now to
> begin downloading the installer.
>
> Once the file has successfully downloaded, please use
> the following steps to run the HP Designjet System
> Maintenance installer:
>
> 1. Double-click the U.04.00_GM.dmg icon from your
> Desktop or download location to mount the installer.
> 2. Double-click the folder labeled Web Based.
> 3. Double-click the installer icon located in the
> folder.
> 4. Click the Install button at the bottom-right
> corner of the window that appears.
> 5. Select Quit when the installation finishes
> successfully.
>
> There should now be an icon on your Desktop entitled
> HP Designjet System Maintenance.
>
> To run the HP Designjet System Maintenance, please use
> the following steps:
>
> 1. Double-click HP Designjet System Maintenance.
> 2. Select the printer from the list that appears and
> click Launch Utility. If the printer is not in this
> window, click More Printers to select it.
>
> The HP Designjet System Maintenance should open in a
> web browser. We recommend setting Safari as the
> default browser to run the HP Designjet System
> Maintenance.
>
> If the issue is still not satisfactorily resolved,
> please respond to this e-mail and include the results
> of the troubleshooting detailed above so we can better
> understand the present situation.
>
> Once again, thank you for contacting Hewlett-Packard's
> Commercial Solutions Center.
>
> NOTE: Our advice is strictly limited to the
> question(s) asked and is based on the information
> provided to us. Problems and solutions may depend on
> the nature of your system environment and various
> other parameters that are unknown to HP; therefore, HP
> cannot assume any responsibility or liability. Please
> be advised that technical information changes as new
> data becomes available, therefore, HP recommends that
> you check back at our technical support web site
> located at
> http://www.hp.com/country/us/en/support.html regularly
> for possible updates. Hewlett-Packard shall not be
> liable for any direct, indirect, special, incidental
> or consequential damages in connection with the use of
> this information.
>
>
>
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