Hi, I saw your earlier message, but I had to run had hoped some of the "real" gurus on the list would have replied before now - must be the Thanksgiving thing :-/
Welcome to the nightmare of HP customer No Service - you can check the archives to be sure, but there are MANY MANY postings about how bad their customer service is. I actually cough up for a service contract on my unit, and for the few problems I've had I seemed to get prompt service, but I think they have a separate setup for "paying" customers. But on the other hand, I got prompt service when I first bought the unit, so ymmv... You bought this new and its still in its warranty period, right? Honestly, my first thought was that one of your heads had gone bad (or the ink haze had screwed up the connections to them or something), as what you're describing happens a lot when one of these goes or has problems, but if the HP test print doesn't show any head problems, it gets interesting. What's your workflow - do you just print through photoshop (using the "print with preview" window) with a profile for the printer, use a RIP, just send a file to it, or...? Did you set up the printer before printing (go in and set the color control to manual,color managed by application, etc., so that the printer isn't trying to "fix" what its fed if necessary, etc.)? If you are using a profile, wheredid it come from? did you get ahold of a corrupted or goofy one, or select the wrong one, or...? Could you have possibly selected the wrong profile in the printer itself That's about all the simple ones I can come up with for this printer - you might search the archives and see if there are some others I've missed (or hopefully some of the gurus will take a break from family stuff and reply if they have some better suggestions). Good Luck - most printing problems can be really frustrating - it would be really nice if the various manufacturers could agree on a common set of interfaces so they'd be easier to set up and get good images out of... Best, rkg (Richard George) > Yes! of course i tried it and it all seem ok, but the problem is still > there!!!! I have no idea why!!! > I tried to contact hp but i have to say they have the worst costumer > service... I tried it tru the live chat, they asked me about my > printer, my name, serial number and bla bla bla, I thought ok they > need to know this and then they will help me, and after that they > said... uh, yes someone will contact you... I'm still waiting for the > contact!!!! > I really need help... any ideas? > > ------------------------------------ Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
