>Outsourcing technical support may also remove from the company anyone with the expertise to ask the right questions to insure that reasonable support is being provided and that reasonable practices are being observed.
This phenomenon has been understood, at least, by the company I'm now working for. The out-sourcer is very good, very smart, very skilled, and very cooperative. But, they work on a ticket-based system. You want them to do something? You have to ask for it. If you don't ask, it's not done. They outsourced all the techies, so there was nobody left to ask for things. Even though my primary strength is capacity & performance, my primary role is the technical liasson to the service provider. My job is to ask! - -teD I’m an enthusiastic proselytiser of the universal panacea I believe in! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
