>but do you really expect them to work for free? I don't. >>Hello? >>They are changing the way things are done. >>Then charging you to 'fix' it?
>>I still think that's wrong. I don't see this as charging to "fix" something. This is a case of where a customer created code that they can apparently no longer support. There was no requirement to code an exit in the first place. When the expertise is lost, it is NOT wrong for IBM to charge for such expertise. As for "changing the way things are done"? Well ... That's the name of the game isn't it. When a new version or new hardware comes out, you certainly can't complain about not being able to exploit it because your organization lacks the expertise. The expertise can be obtained, however it is presumptious to assume that someone should be able to migrate to new software or hardware, yet somehow the vendor is responsible for making it all painless or free. Anyway .. My two cents Adam ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
