I'm not saying to back to the phone. Heaven forbid! My issue is that we will be forced back to the phone when we cannot get to the web when we have a critical problem on our systems. We have a well designed process for change control, but even that cannot prevent all of our problems. No matter how good change control is there WILL be problems. When that happens we need immediate access to all resources for problem resolution, IBM and OEM. My issue is that IBM has a fast and reliable platform for IMBLINK that has worked for many years. It should remain available and yes the web interface has many good points so they should maintain BOTH platforms. That would give the greatest amount of reliability. Chances of both being down at the same time are very remote.
Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Jousma, David Sent: Friday, March 09, 2007 7:43 AM To: [email protected] Subject: Re: IBMLINK DOWN ALL DAY? Jon, While what you say here sounds good. I beg to differ. IBM-LINK is important, we cannot be productive in our jobs for long if it is not available. However, let's not forget the "old days" where we use the good 'ole telephone. Heck, I'm only in my low forties, and have not forgotten. That combined with downloading and receiving all available maintenance on a monthly basis so that mid-nite ptf you might need is already there is a big help. Bottom line is that they are YOUR systems to manage, not IBM's. Good change control, and release management goes a long ways to avoiding problems. I just reported a problem with ISPF - and posted it here. I found the problem before IBM did because I back tracked what I had applied, and started backing PTF's off, because I found that the problem did no exist on a lower ptf level. I'm not defending IBM here either. Pick your favorite ISV, are their web support structures anywhere near the depth of IBM's? Yet you put up with that? A crash in CA-1 or Top Secret, or any other critical piece of software is going to cause you problems. We just have to adapt. Dave ________________________________________________________ Dave Jousma Principal Systems Programmer [EMAIL PROTECTED] 616.653.8429 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: [email protected] Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ----------------------------------------- This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
