Tom Schmidt: "Now we are seeing evidence of new people (if not new 
workload) ... and we COMPLAIN about helping them?!? "

Just to set the record straight, I thought I tried pretty hard to avoid 
complaining; except for the little bit about reading the manual first.

Bob Shannon: "they are taught to take problems as far as they can 
before asking for help. That is part of the learning/teaching 
paradigm."

I agree, and it also strengthens their skills for the long term.  Knowing 
how to use the reference materials is one reason I survived here so long, 
when (way back) the really experienced guys left for IBM and elsewhere.


Tim Hare
Senior Systems Programmer
Florida Department of Transportation
(850) 414-4209

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