And then, when they point you to a PTF that will fix your problem, it
will probably have a comment in it like this one:
PROBLEM DESCRIPTION(S):
OA12191 -
****************************************************************
* USERS AFFECTED: Users of Unix System Services (USS) *
* and Hierarchical File System (HFS). *
****************************************************************
Greg Shirey
Ben E. Keith Company
-----Original Message-----
From: IBM Mainframe Discussion List On Behalf Of Mark Zelden
Sent: Friday, June 22, 2007 8:25 AM
Most of us open PMRs via IBMLINK - when it is actually up. :-) You
select the
component when you open the PMR. I wouldn't expect a z/OS Unix ticket
to get routed to VTAM just be cause I used the USS abbreviation any more
than I would expect a ticket opened with catalog about the CSI get
somehow
get routed to SMP/E support. Even if you open a PMR over the phone,
they still ask you which component. It only goes to a general queue
when you don't know.
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