In the 1980's and 1990's if we wanted the ability to access IBM's support center online, we had to pay extra and subscribe to something called S/390 Resolve. We had to pay extra for every user that wanted it. We could call in for free, but if we wanted online access, it was extra.
In the 2000's I am still getting these bills. Is this still the norm with IBM; that is if you want online access to PMR's and SIS you need to pay extra? In today's model, it seems backwards and they would charge extra for using the phone and using online should be free. Thanks, Dennis ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
