> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of John McKown
>
> On Thu, 5 Mar 2009, Longnecker, Dennis wrote:
>
> > In the 1980's and 1990's if we wanted the ability to access IBM's
> > support center online, we had to pay extra and subscribe to
something
> > called S/390 Resolve. We had to pay extra for every user that
wanted
> > it. We could call in for free, but if we wanted online access, it
was
> > extra.
> >
> > In the 2000's I am still getting these bills. Is this still the
norm
> > with IBM; that is if you want online access to PMR's and SIS you
need to
> > pay extra? In today's model, it seems backwards and they would
charge
> > extra for using the phone and using online should be free.
> >
> > Thanks,
> > Dennis
>
> We pay for it. And pay, and pay, and pay ...
Yeah, I feel your pain. We've had SoftwareXcel Extended "forever". We
view it like insurance: Better to have it and not need it, than to need
it and not have it.
-jc-
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