One thing I have run into at a couple of mainframe sites is they have had so much turnover in tech support and no process for the ex person to train or leave the new person documentation that the current tech people (and same with application folks) - seem to have no idea how things work! This probably applies to all mainframe staff positions. Sites need to have a process in place to save in documentation or spend a couple of weeks with the new person all the systemic information on apps, system software.
Duffy Nightingale Sound Software Printing, Inc. [email protected] www.soundsoftware.us Phone: 360.385.3456 Fax: 973.201.8921 The information in this e-mail, and any attachment therein, is confidential and for use by the addressee only. If you are not the intended recipient, please return the e-mail to the sender and delete it from your computer. Although Sound Software Printing, Inc. attempts to sweep e-mail and attachments for viruses, it does not guarantee that either are virus-free and accepts no liability for any damage sustained as a result of viruses. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Gabe Goldberg Sent: Wednesday, February 26, 2014 7:44 AM To: [email protected] Subject: Query for Destination z article -- identifying/overcoming mainframe challenges Challenges are everywhere -- doing more with fewer resources, maintaining security, management/user sometimes willful ignorance of mainframe characteristics and strengths, disrespect (different from ignorance!) for mainframe heritage and value, staffing (recruiting needed skills, generation-gap communication, needing to be Swiss-Army experts on diverse technologies/platforms), system maintenance, managing vendor accounting and billing, capacity planning, performance analysis, etc. OK, that's enough -- and only part of the bad news. What other challenges are faced? And much more important, what's done (can be done, should be done) to overcome them all? As usual, be brief -- this will be a relatively short article. And please copy to me directly so replies aren't buried in digests. Thanks... -- Gabriel Goldberg, Computers and Publishing, Inc. [email protected] 3401 Silver Maple Place, Falls Church, VA 22042 (703) 204-0433 LinkedIn: http://www.linkedin.com/in/gabegold Twitter: GabeG0 ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
