And, I forgot to include remote access to the HMC.
Tony Thigpen
Tony Thigpen wrote on 09/28/2016 04:17 PM:
Our remote systems support staff have multiple remote access to the
consoles:
1) The initial IPL console is on a laptop in the computer room with
Windows 7 PRO. If needed, this box can be remotely accessed using RDP
over a VPN.
2) A backup console is always running on a second laptop with the same
RDP over VPN access.
3) Each sysprog has their own dedicated console which is accessed via
the OSA-C. I connect and keep my personal console running all the time
but minimized.
4) We have one person in town that lives only 5 minutes from the
data-center. We can always call them.
5) There is another company in the same building that manages WinTel
servers. They have access to our data-center and can be called 24/7.
Tony Thigpen
Jerry Whitteridge wrote on 09/28/2016 01:34 PM:
This indicates a weakness in your console deployment - my staff have
remote access to all the consoles they need (including the Master)
Jerry Whitteridge
Manager Mainframe Systems & Storage
Albertsons - Safeway Inc.
925 738 9443
Corporate Tieline - 89443
If you feel in control
you just aren't going fast enough.
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]]
On Behalf Of Edward Gould
Sent: Wednesday, September 28, 2016 9:10 AM
To: [email protected]
Subject: EXTERNAL: Re: remote system support (i.e. the data center is
2 states away from you).
On Sep 28, 2016, at 12:28 AM, Brian Westerman
<[email protected]> wrote:
Hi John,
Our company (Syzygy Incorporated) fully supports more than 70 sites
remotely, all over the world. On top of that we provide partial
support for another 60 to 70 sites. Some are large (300+MSU) and
some are quite small (8 to 10 MSU), but they all need our expertise
and not being "on-site" has never been an issue. We also have a
suite of system automation products that we maintain at several
hundred sites.
Even 10 to 12 years ago, it was very unusual to be "at" a site or if
you were physically there, to be anywhere near the actual computer
room. Once a site realizes that the systems programmer doesn't need
to be in that room, it's only a small jump for them to understand that
you get just as much support from the next floor, or the next
building, or the next city, etc. I can still remember some knock-down
drag out fights between the systems programmers and the operations
group on whether or not the systems programmers should ever be allowed
into the computer room. We (systems programmers) always won that
argument, but now I wonder why I fought it for so long. :)
——————————SNIP———————————————
I will disagree with you on this one. Our data center is on 2 floors
and running upstairs is still needed as consoles (except the master)
is still needed to this day. Just last week all consoles (except the
master) were locked out (TSO was dead as were other possibilities). We
were able to get the system back (and working in good order) by a
combination of operator commands.
Ed
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