Hi Tony,
Belt & Suspenders! Still a good idea! I'm an FTE, but have similar
access to my CEC(s).
I've been a MF SysProg for almost 40 years and - on this topic - I don't
miss the old days at all! When I started in 1976, there was no way to support
remote sites effectively without being there. These days, it's not only
possible, but required in some environments. And, totally workable if you have
the right software/hardware/employer.
Remote access, once secured, is a wonderful thing. Beats the heck out of
having to go into the office during the "maintenance" window!
Regards,
BobL
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf
Of Tony Thigpen
Sent: Wednesday, September 28, 2016 2:17 PM
To: [email protected]
Subject: Re: EXTERNAL: Re: remote system support (i.e. the data center is 2
states away from you). [ EXTERNAL ]
Our remote systems support staff have multiple remote access to the
consoles:
1) The initial IPL console is on a laptop in the computer room with Windows 7
PRO. If needed, this box can be remotely accessed using RDP over a VPN.
2) A backup console is always running on a second laptop with the same RDP over
VPN access.
3) Each sysprog has their own dedicated console which is accessed via the
OSA-C. I connect and keep my personal console running all the time but
minimized.
4) We have one person in town that lives only 5 minutes from the data-center.
We can always call them.
5) There is another company in the same building that manages WinTel servers.
They have access to our data-center and can be called 24/7.
Tony Thigpen
Jerry Whitteridge wrote on 09/28/2016 01:34 PM:
> This indicates a weakness in your console deployment - my staff have
> remote access to all the consoles they need (including the Master)
>
> Jerry Whitteridge
> Manager Mainframe Systems & Storage
> Albertsons - Safeway Inc.
> 925 738 9443
> Corporate Tieline - 89443
>
> If you feel in control
> you just aren't going fast enough.
>
>
>
> -----Original Message-----
> From: IBM Mainframe Discussion List [mailto:[email protected]]
> On Behalf Of Edward Gould
> Sent: Wednesday, September 28, 2016 9:10 AM
> To: [email protected]
> Subject: EXTERNAL: Re: remote system support (i.e. the data center is 2
> states away from you).
>
>> On Sep 28, 2016, at 12:28 AM, Brian Westerman
>> <[email protected]> wrote:
>>
>> Hi John,
>>
>> Our company (Syzygy Incorporated) fully supports more than 70 sites
>> remotely, all over the world. On top of that we provide partial support for
>> another 60 to 70 sites. Some are large (300+MSU) and some are quite small
>> (8 to 10 MSU), but they all need our expertise and not being "on-site" has
>> never been an issue. We also have a suite of system automation products
>> that we maintain at several hundred sites.
>>
>> Even 10 to 12 years ago, it was very unusual to be "at" a site or if
>> you were physically there, to be anywhere near the actual computer
>> room. Once a site realizes that the systems programmer doesn't need
>> to be in that room, it's only a small jump for them to understand
>> that you get just as much support from the next floor, or the next
>> building, or the next city, etc. I can still remember some
>> knock-down drag out fights between the systems programmers and the
>> operations group on whether or not the systems programmers should
>> ever be allowed into the computer room. We (systems programmers)
>> always won that argument, but now I wonder why I fought it for so
>> long. :)
> ——————————SNIP———————————————
>
> I will disagree with you on this one. Our data center is on 2 floors and
> running upstairs is still needed as consoles (except the master) is still
> needed to this day. Just last week all consoles (except the master) were
> locked out (TSO was dead as were other possibilities). We were able to get
> the system back (and working in good order) by a combination of operator
> commands.
>
> Ed
>
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