> On Sep 28, 2016, at 12:28 AM, Brian Westerman <[email protected]> > wrote: > > Hi John, > > Our company (Syzygy Incorporated) fully supports more than 70 sites remotely, > all over the world. On top of that we provide partial support for another 60 > to 70 sites. Some are large (300+MSU) and some are quite small (8 to 10 > MSU), but they all need our expertise and not being "on-site" has never been > an issue. We also have a suite of system automation products that we > maintain at several hundred sites. > > Even 10 to 12 years ago, it was very unusual to be "at" a site or if you were > physically there, to be anywhere near the actual computer room. Once a site > realizes that the systems programmer doesn't need to be in that room, it's > only a small jump for them to understand that you get just as much support > from the next floor, or the next building, or the next city, etc. I can > still remember some knock-down drag out fights between the systems > programmers and the operations group on whether or not the systems > programmers should ever be allowed into the computer room. We (systems > programmers) always won that argument, but now I wonder why I fought it for > so long. :) ——————————SNIP———————————————
I will disagree with you on this one. Our data center is on 2 floors and running upstairs is still needed as consoles (except the master) is still needed to this day. Just last week all consoles (except the master) were locked out (TSO was dead as were other possibilities). We were able to get the system back (and working in good order) by a combination of operator commands. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
