Try to get your critical software vendors to issue permanent keys for your DR CPCs. For non-critical software, it should be no problem asking it after the DR systems are up.
Leo -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Dyck, Lionel B. (TRA) Sent: Thursday, April 20, 2017 12:05 PM To: [email protected] Subject: Vendor Licensing Frustrations I know everyone has issues with the various ways that vendors handle their licensing. <SoapBox> has to do with vendor products during a disaster situation. Some products will work fine without license code changes (very few), other products will work for a few days with annoying warning messages (again only a few), and others (too many) require that a temporary license code be acquired from the vendor before the DR system can even be IPL'd since their products will not work at all. In a DR situation the priority is to get the service restored as fast as possible. Having to literally waste time contacting a dozen, or more, vendors for license codes simply delays the process. In some cases this can be only a few minutes to a few hours (depending on how many people are making vendor contact which prevents them from doing other restoration activities). Two vendors that I contacted suggested that we contact them before the DR to get temporary license codes. If anyone can provide a psychic hotline to contact to know when a DR will occur it would be appreciated. We have had 50+ years of vendor products and some number of those years with DR plans, exercises, and actual disasters, to gain experience and determine that those vendors who do not support running for even a few hours in a DR situation before the license codes have to be updated are problem vendors as they delay restoring service to our customers. I don't know if this 'rant' will help anything but perhaps some vendors may take an interest in reviewing their licensing practices with DR in mind. Having a 800 number doesn't necessarily help as there is still time involved on both parties, and in some cases the 800 is just a message taking with no actual help. </SoapBox> -------------------------------------------------------------------------- Lionel B. Dyck ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
