A self-service site is good but it still requires that time be consumed getting the temp license code when that time could be better used in returning service to the customer and then, after service is restored, getting and updating the temporary license codes. Anything that delays return to service should be avoided unless there is value. True there is value in having working license codes so that products will continue to work BUT there is no reason the product can't continue for a few days with warning messages to provide time for the DR team to restore service and then, after they catch their breath and perhaps get some rest, then they can go to the self-service site for a license code.
Just my $0.02 -------------------------------------------------------------------------- Lionel B. Dyck -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of David Cole Sent: Thursday, April 20, 2017 11:35 AM To: [email protected] Subject: [EXTERNAL] Re: Vendor Licensing Frustrations Lional, We provide a self-serve website for do-it-yourself creation of short term licensing codes. What is your View about that? Dave Cole ColeSoft Marketing 414 Third Street, NE Charlottesville, VA 22902 EADDRESS: <mailto:[email protected]>[email protected] Home page: www.colesoft.com LinkedIn: www.xdc.com Facebook: www.facebook.com/colesoftware YouTube: www.youtube.com/user/colesoftware At 4/20/2017 12:21 PM, Tom Brennan wrote: >Dyck, Lionel B. (TRA) wrote: >>Two vendors that I contacted suggested that we contact them before the >>DR to get temporary license codes. If anyone can provide a psychic >>hotline to contact to know when a DR will occur it would be >>appreciated. >Then call them every day just in case there might be a disaster :) Dave Cole ColeSoft Marketing 414 Third Street, NE Charlottesville, VA 22902 EADDRESS: <mailto:[email protected]>[email protected] Home page: www.colesoft.com LinkedIn: www.xdc.com Facebook: www.facebook.com/colesoftware YouTube: www.youtube.com/user/colesoftware ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
