> On Apr 20, 2017, at 11:05 AM, Dyck, Lionel B. (TRA) <[email protected]> > wrote: > > In a DR situation the priority is to get the service restored as fast as > possible. Having to literally waste time contacting a dozen, or more, vendors > for license codes simply delays the process. In some cases this can be only a > few minutes to a few hours (depending on how many people are making vendor > contact which prevents them from doing other restoration activities).
Yes BTDT. We also had an issue with a CPU upgrade and had to back that out. We had a vendor who only worked from 9 to 5 and no emergency phone #. We had called two weeks prior to the upgrade and was given a codeword for the product. We double checked everything except the codeword (we couldn’t because of the serial number dependency). At 0200 we attempted to IPL the new CPU only the *KEY* product wouldn’t initialize because of a bad codeword. We called the vendor and basically got a no answer on the phones. We had no choice but to back out the upgrade, to say the least management (and us) were mad as hell. The next morning we called and got a corrected codeword and tried the upgrade again. This time thankfully it worked. From then on we would not sign a contract unless we had a phone number to call to get codeword issues resolved after hours. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
